Senior Technical Consultant leading design discussions for enterprise - scale ServiceNow implementations. Focusing on ITSM HRSD, SPM, ITOM to enhance operational efficiency and drive business success.
About the role
- Team Lead for ITSM and ITOM Development on the SNOW platform at Rockwell Automation. Responsible for driving efficiencies in service delivery and operational excellence across APAC.
Responsibilities
- Develop and configure SNOW ITSM and ITOM applications, including Incident, Problem, Change, Knowledge, Discovery, Event Management, and CMDB modules.
- Implement and improve workflows, business rules, UI policies, and automation for ITSM and ITOM processes.
- Design integrations with external systems (e.g., Active Directory, monitoring tools, cloud platforms) using REST, SOAP, and APIs.
- Manage and enhance the Configuration Management Database (CMDB), ensuring data integrity and understanding of the Common Service Data Model (CSDM).
- Manage SNOW Discovery and Service Mapping to identify and maintain Configuration Items (CIs).
- Troubleshoot and resolve complex issues related to SNOW ITSM and ITOM modules.
- Collaborate with IT teams, partners, and end-users to gather requirements and provide effective solutions.
- Maintain technical documentation for configurations, customizations, and integrations.
- Ensure compliance with IT security standards, best practices, and governance requirements.
- Participate in agile development processes, including sprint planning, reviews, and daily stand-ups.
- Mentor Junior Developer also act a Lead to the Not only Service now Team but also other Team in the Departments
Requirements
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- 8+ years of hands-on experience in SNOW development, with a focus on ITSM and ITOM modules.
- Proficiency in JavaScript, SNOW Glide scripting, HTML, and CSS.
- Experience with IT Service Management (ITSM) concepts, ITIL framework, and IT Operations Management (ITOM) practices.
- Experience with SNOW Discovery, Event Management, and CMDB lifecycle management.
- Experience with API integrations (REST, SOAP) and SNOW IntegrationHub.
- Familiarity with SNOW development tools (Flow Designer, Studio IDE, Update Sets).
- SNOW certifications (CSA, CAD, ITSM, ITOM Implementation Specialist) are preferred.
Benefits
- Comprehensive mindfulness programmes with a premium membership to Calm
- Volunteer Paid Time off available after 6 months of employment for eligible employees.
- Company volunteer and donation matching programme – Your volunteer hours or personal cash donations to an eligible charity can be matched with a charitable donation.
- Employee Assistance Program
- Personalised wellbeing programmes through our OnTrack programme
- On-demand digital course library for professional development
- ... and other local benefits!
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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