Hybrid Team Lead – ServiceNOW, SNOW

at Rockwell Automation

• Job title: Team Lead – ServiceNOW, SNOW
• Job type: Full Time
• Experience level: Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Tech skills: Cloud, ITSM, JavaScript, SOAP
• Location requirements: Hybrid, Bengaluru, India

About the role

• Team Lead for ITSM and ITOM Development on the SNOW platform at Rockwell Automation. Responsible for driving efficiencies in service delivery and operational excellence across APAC.

Responsibilities

• Develop and configure SNOW ITSM and ITOM applications, including Incident, Problem, Change, Knowledge, Discovery, Event Management, and CMDB modules.
• Implement and improve workflows, business rules, UI policies, and automation for ITSM and ITOM processes.
• Design integrations with external systems (e.g., Active Directory, monitoring tools, cloud platforms) using REST, SOAP, and APIs.
• Manage and enhance the Configuration Management Database (CMDB), ensuring data integrity and understanding of the Common Service Data Model (CSDM).
• Manage SNOW Discovery and Service Mapping to identify and maintain Configuration Items (CIs).
• Troubleshoot and resolve complex issues related to SNOW ITSM and ITOM modules.
• Collaborate with IT teams, partners, and end-users to gather requirements and provide effective solutions.
• Maintain technical documentation for configurations, customizations, and integrations.
• Ensure compliance with IT security standards, best practices, and governance requirements.
• Participate in agile development processes, including sprint planning, reviews, and daily stand-ups.
• Mentor Junior Developer also act a Lead to the Not only Service now Team but also other Team in the Departments

Requirements

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 8+ years of hands-on experience in SNOW development, with a focus on ITSM and ITOM modules.
• Proficiency in JavaScript, SNOW Glide scripting, HTML, and CSS.
• Experience with IT Service Management (ITSM) concepts, ITIL framework, and IT Operations Management (ITOM) practices.
• Experience with SNOW Discovery, Event Management, and CMDB lifecycle management.
• Experience with API integrations (REST, SOAP) and SNOW IntegrationHub.
• Familiarity with SNOW development tools (Flow Designer, Studio IDE, Update Sets).
• SNOW certifications (CSA, CAD, ITSM, ITOM Implementation Specialist) are preferred.

Benefits

• Comprehensive mindfulness programmes with a premium membership to Calm
• Volunteer Paid Time off available after 6 months of employment for eligible employees.
• Company volunteer and donation matching programme – Your volunteer hours or personal cash donations to an eligible charity can be matched with a charitable donation.
• Employee Assistance Program
• Personalised wellbeing programmes through our OnTrack programme
• On-demand digital course library for professional development
• ... and other local benefits!