Customer Support Specialist assisting the Mable community through high - volume inbound calls. Advocating for users and providing guidance while maintaining service excellence.
About the role
- Administrative role supporting clinical, educational, and academic programs at the University of Rochester. Manages provider scheduling and coordinates patient care in a fast-paced environment.
Responsibilities
- Performs complex secretarial and administrative duties supporting clinical programs
- Manages provider(s) calendar and prioritizes appointments
- Optimizes provider-patient schedule
- Coordinates patient care and data support
- Interfaces with organizations and hospitals for lectures
Requirements
- High School diploma
- 2 years of relevant experience
- Medical Terminology knowledge
- Experience with surgical/appointment scheduling software (such as Flowcast)
- Proficiency in electronic medical records
Benefits
- Health insurance
- Paid time off
- Flexible work arrangements
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