Customer Service Director at Gofor Delivers improving operational efficiencies and customer experience within hybrid logistics. Collaborating with sales and operations to drive success across processes.
About the role
- Family Support Specialist coordinating services for families in Arizona. Delivering Family Connections and Nurturing Parenting Programs using evidence-based models and in-home case management.
Responsibilities
- Provide short term, time-limited coordination of services and resources to all assigned families based on the needs, concerns and stressors of the child(ren) and the family
- enhance the protective capacities or strengthen the protective factors identified and outlined by ADCS
- Meet with families based on contract requirements and their needs (weekly, monthly) to address and resolve issues or concerns
- using evidence-based curriculum and community resources including but not limited to: nutrition and home management, communication and negotiation skills, child development, education on safe sleep, systems of support
- Accepts responsibility for cases assigned by the Team Lead
- Works collaboratively with the Team Lead to support and assist the family in reaching positive outcomes
- Ensure contract timelines are met including weekly progress notes, and all other assigned tasks
- Be flexible to meet the needs of the families served, including evenings and weekends
- accept emergency phone responsibility when assigned
- Extensive travel around the assigned county or metro area is required
Requirements
- minimum of a Bachelor’s level degree with related work experience working with family dynamics
- Education and/or experience related to the service provided, including the ability to relate to families of varied lifestyles, backgrounds, and ethnicities
- experience with cultural diversity, assessing a family’s strengths and weaknesses
- knowledge of child abuse, neglect and child development
- working knowledge of the Department of Child Safety
- verbal and written communication skills adequate to the specific job task required
- communicate effectively in individual or group situations
- demonstrate listening skills; communicate effectively in writing using accurate grammatical form
- able to read and interpret written information
- communicate with multiple customers including the people receiving support, advisors, state personnel (ADCS) and others
- Ability to write and review assessments
- maintain accurate documentation
- interpret policies and state Family Preservation regulations
- Language ability (other than English) may be required to meet specific needs of people receiving support
- Appropriate telephone etiquette and skills required along with utilization of personal cell phone
- Knowledge of Microsoft Office software, Google Workspace and Google Suite
- Ability to work flexible hours and travel as needed
- Occasional evening hours will be required to accommodate clients' schedules
- Must be able to obtain a clear pre-employment drug test result, as well as clear random annual drug testing results
- Must obtain satisfactory background check and a Level One Fingerprint Clearance Card
- Must have reliable transportation that passes RISE random vehicle inspections; possess valid car insurance and registration and a valid Arizona driver's license that has not been suspended or revoke within the last three (3) years from present date
Benefits
- vacation and sick accruals
- medical
- dental
- vision
- STD
- LTD
- FSA
- 403(b) retirement plan with an employer contribution
Job title
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