Customer Engagement Specialist at LexisNexis engaging with customers to drive adoption and support retention. Collaborating with teams to influence product value propositions for legal tech solutions.
About the role
- B2B CRM Executive developing digital marketing campaigns for Rightmove's Partners. Collaborating with teams to optimize customer journeys and reporting on campaign impacts.
Responsibilities
- Work closely with the CRM & Partner Marketing Managers to execute digital marketing campaigns, delivering against business objectives, helping our customers grow and supporting our sales effort.
- Responsible for campaign management, overseeing the CRM calendar, collaborating with stakeholders to ensure timely receipt of briefs, enabling on-time deployment and delivering an exceptional customer journey for our Partners.
- Challenge and optimise communication briefs and spot opportunities to increase conversion.
- Work with the CRM Manager and Partner Marketing Managers to create effective audience segments.
- Code emails using pre-built modules - opportunity to develop HTML & CSS skills and become an email building expert.
- Own the QA and proofing process by carrying out rigorous testing to ensure the highest quality and most effective delivery of campaigns.
- Demonstrate the impact you’ve made by measuring results and reporting on the key metrics for your campaigns.
Requirements
- Experienced with a marketing automation tool such as Adobe Campaign preferred, but not essential.
- Experienced with coding emails in HTML & CSS is not essential, but a keenness to learn and troubleshoot is desirable.
- Ability to own multiple projects at one time, shifting focus and changing priorities to deliver in a fast-paced environment.
- A self-starter meaning you can plan a project from end to end without breaking a sweat, easily dividing big goals into small steps and hitting every deadline.
- Data-driven and marketing focused, keen to learn about data models & getting the best out of our database.
Benefits
- Competitive compensation package.
- Cash plan for dental, optical, and physio treatments.
- Private Medical Insurance.
- Pension and Life Insurance.
- Employee Assistance Plan.
- 27 days holiday plus two (paid) volunteering days a year to give back, and holiday buy schemes.
- Contributory stakeholder pension.
- Life assurance at 4x your basic salary to a spouse, family member or other nominated person in your life.
- Paid leave for maternity, paternity, adoption, and fertility.
- Travel Loan, Bike to Work scheme, Rental Deposit Loan.
- Charitable contributions through Payroll Giving and donation matching.
- Access deals and discounts on things like travel, electronics, fashion, gym memberships, cinema discounts, and more.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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