(Senior) Retail Manager leading teams in luxury retail for Cartier. Achieving boutique performance with customer-centric service and team development in Macau and Hong Kong.
Responsibilities
Lead retail team in boutiques to achieve Retail Leadership
Inspire and elevate professionalism of Boutique Management
Ensure client-centric culture in all boutiques
Collaborate with Performance Manager and Commercial Director
Devote significant time to on-site presence in boutiques
Drive Boutique Management to adopt client service values
Build client-centric retail team
Provide direction and vision based on market conditions
Requirements
Minimum 10 years of experience in retail management
Experience managing a team of no less than 30 people
University degree
Interest in Watches and Jewelry and Fashion
Excellent communication/presentation skills
Team player - collaborative
Proficient in both English and either Cantonese or Mandarin
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