Organizational Development Analyst at Dotz supporting employee training and cultural initiatives. Focused on methodologies for learning, succession planning, and engagement strategies.
About the role
- Manager of Commercial Learning & Development driving coaching and performance for luxury retail brand Cartier. Enhancing sales techniques and guest experience through targeted training and development.
Responsibilities
- The role develops the boutique team’s skillset through coaching to elevate guest experiences
- Drive performance improvement and enhance the Cartier brand via the coaching of sales and service teams
- Align coaching with commercial priorities and KPIs like driving sales and client experience
- Craft boutique visit agendas and priorities using performance data trends
- Provide feedback to leaders to enhance communication and elevate learning moments
- Complete post-visit boutique reports summarizing coaching goals and progress
- Support boutique leadership development through coaching the coach
- Use data metrics to track coaching impact on key commercial priorities
- Partner quarterly with commercial leaders to analyze coaching plans and impact
- Communicate to Corporate L&D team on training needs and dynamics
- Facilitate in-boutique training on selling skills and client development
- Foster a robust learning culture within each boutique
Requirements
- Strong critical thinking skills
- Business acumen with an ability to read and infer meaning from sales reports
- Ability to create strong cross-functional relationships that build trust and credibility with a diverse team
- Self-awareness and ability to adapt interpersonal communication style
- Four or more years solid coaching experience in a sales environment
- Ability to develop and deliver original presentations
- Computer proficiency in Word, Excel, PowerPoint, and Outlook
- Background in luxury retail is a plus
- Must be fluent in reading, writing, and speaking English
- College degree in a related area is a plus
- Ability to accommodate 80% - 90% Travel
Benefits
- medical, dental, and vision programs
- Health savings and flexible spending accounts
- life insurance
- disability benefits
- 401(k) with employer match
- paid time off
- wellness reimbursement benefit
- access to the employee assistance program
- volunteer days off
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