Customer Service Advisor providing resolutions for banking customers via multiple channels. Enhancing digital capabilities and collaborating with internal teams for accurate service delivery.
About the role
- Customer Success Analyst managing client relationships in a construction tech firm. Driving customer onboarding, usage adoption, and proactive account management strategies.
Responsibilities
- Manage a portfolio of clients with a focus on client relationship management;
- Drive onboarding and ongoing customer success journeys;
- Promote adoption and increase product usage among customers;
- Identify upsell and cross-sell opportunities within the portfolio;
- Proactively manage accounts to reduce churn;
- Manage crises and coordinate action plans;
- Act as the voice of the customer within the company.
Requirements
- Bachelor's degree completed or in progress;
- Preferably a degree in Civil Engineering;
- Experience in Customer Success;
- Experience in technology companies, preferably SaaS;
- Knowledge of Microsoft Office 365
Benefits
- Health insurance
- Career development plan
- Hybrid work
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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