Customer Service Representative engaging customers in the Offenburg store. Handling appointments, sales support, and administrative tasks with empathy.
About the role
- Strategy Analyst responsible for shaping customer experience strategies and omnichannel ambitions at Coles. Collaborating across functions and providing insights to drive measurable outcomes.
Responsibilities
- Support the design and delivery of Coles’ Customer Experience strategy and transformation agenda, helping shape the future of CX and our omnichannel roadmap.
- Generate fact-based insights through analysis, research, and structured problem solving to inform key business decisions and strategic initiatives.
- Partner with senior stakeholders as a trusted thought partner, collaborating across functions to progress strategy execution and drive measurable outcomes.
- Contribute to Transformation & Portfolio Management, including quarterly prioritisation, product retrospectives, and performance reporting across the Customer Experience function.
- Drive clarity and alignment by supporting the creation of executive ready materials, strategic narratives, and operating rhythms.
Requirements
- 2+ years experience post degree
- Proven experience in complex analytical problem solving (e.g. hypothesis based problem solving)
- Experience writing or contributing to Executive level presentations and reports
- Experience with financial models or analysis
- Previous experiences working with cross-functional stakeholder groups
- Previous experiences of working in a high-performance team environment
- Excellent communication skills; the ability to convey complex analysis results clearly to all levels of stakeholders.
Benefits
- Flexible working options: We know that work is only one part of your life, so we actively encourage a positive work-life balance and provide hybrid working options to help you achieve it.
- Office perks: Take advantage of our gym facility and fitness classes, free parking, BBQ area, mini-Coles supermarket, fooderie hub where you can sample new products before they hit the shelves, school holiday program and so much more when you come in.
- Discounts: Eligible team members receive 5% discount all year round on your Supermarket and Liquor online and in-store purchases. We also offer additional periods of double discount (10%) at various times throughout the year. As well as hotdeals exclusive to team members that translate into additional savings.
- Reward through recognition: Give and receive recognition, linked to our Coles values, through our digital recognition platform ‘mythanks’. You can accumulate points to redeem in the online shop for exciting gifts and electronic gift cards from an extensive range of retailers.
- Opportunities for learning and development: No matter where you start within our diverse business, you’ll have experiences, exposure, and education to satisfy you. Discover and explore a variety of career development programs and job-specific training.
- Paid parental leave: We understand how important your life outside work is and offer permanent team members paid parental leave to support you in balancing work and family.
- Investment in your future: Our annual team member share plan offer allows eligible team members to make regular pre-tax salary sacrifice deductions to purchase Coles Group shares.
Job title
Job type
Experience level
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Degree requirement
Location requirements
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