Customer Service Representative engaging customers in the Offenburg store. Handling appointments, sales support, and administrative tasks with empathy.
About the role
- AML Support Specialist assisting customers with onboarding and ongoing AML related enquiries. Ensuring professional and timely responses to inbound queries while managing cases effectively.
Responsibilities
- Supporting customers with onboarding and ongoing AML related enquiries
- Responding to inbound queries via phone, email and web
- Managing cases from start to finish, including complex enquiries and complaints
- Working closely with internal teams such as Risk, Legal, Technology and Customer Experience
- Monitoring queues and workflows to ensure service levels are met
Requirements
- Previous experience in a customer focused environment
- Strong time management and ability to balance competing priorities
- Proven collaboration skills and ability to build strong stakeholder relationships
- Excellent written and verbal communication skills with strong attention to detail
- Experience in AML, fraud or financial crime is desirable but not essential
Benefits
- Quarterly wellness days to recharge
- Four weeks Workcation per year, work from an approved country
- Take the opportunity to purchase up to four weeks additional annual leave per year
- Learn from the best and upskill with PEXA Academy certifications and grow your career
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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