Assistente Administrativo para backoffice na área de serviço técnico. Trabalhando com SAP e controle de pedidos na empresa global de diagnóstico in vitro Werfen.
Responsibilities
Record and enter requests from the Technical Assistance team into the SAP system
Assist with inventory control of parts and tools alongside engineers and external technical support providers
Assist with the management of technical service calls via SAP
Support the management of the installed base of equipment and peripherals through telephone support, preparation of purchase order quotations, customer communications, and provide assistance to internal and external teams by email
Requirements
Bachelor's degree completed or in progress in Business Administration or related fields
Experience in administrative roles, data and information control, and customer service for internal and external stakeholders in dynamic/process-driven environments
Familiarity with SAP and/or CRM systems
Proficiency in MS Office suite (intermediate)
English (preferred)
Benefits
Health and Dental Insurance
Life Insurance
Meal Voucher
Food Voucher
Fuel Allowance
Annual profit-sharing (PLR) as defined by the union
Job title
Administrative Assistant – Technical Service Back Office
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