Sales Support Representative providing service to customers at TaskUs. Resolving customer issues via phone, email, and chat to enhance customer experience.
About the role
- Service Office Administrator responsible for assisting with day-to-day activities at Boone Brothers Roofing. Managing administrative tasks, invoicing, and supporting the service team for efficiency and satisfaction.
Responsibilities
- Inbound and outbound phone calls and emails
- Assist with dispatching crews.
- Process, review, code and input daily outgoing invoices and incoming payments
- Collections on local and past due customer accounts
- Send and receive Work Orders, Purchase Orders, COI and Warranties for Service.
- Assistance in creation of work order in CRM software from client request.
- Assist with the preparation, review and administration of contractual proposals, contracts and purchase orders relating to construction projects.
- Preparation, review and administration of subcontractor MSA’s, POs, and certificates of insurance.
- Cross train and provide back up support in the office
- Project set up and job maintenance, as required
- Account payable and receivable, as required
- Verify payroll consolidation and entry, as required
- Reconcile accounts, as required
- Assist with administration of human resources, new employee onboarding, and benefits related matters for service personnel, as required.
- Assist in tracking and administration of service fleet vehicle maintenance schedules
- Assist in receiving and tracking vendor/supplier preliminary notices and lien release requirements, submittals, and releases, as required
- Processes, organizes, and maintains documents.
- An ability to produce a high-volume output while maintaining an attention to detail.
- Other duties as assigned.
Requirements
- Bachelor’s degree in related field preferred
- Any equivalent combination of education and experience may also be considered.
- 5 years’ experience in office support role in similar construction or services industry.
- Excellent verbal and written communication skills.
- Ability to effectively plan, organize and meet deadlines while maintaining a high level of quality.
- Intermediate computer skills required. (Microsoft Suite: Word, Excel, PowerPoint, etc.).
Benefits
- Medical, Dental, Vision Benefits
- Accident and Disability Insurance
- Life Insurance
- Holiday and Vacation
- 401(K) with employer match
- Opportunities for career advancement and professional development.
- A dynamic and supportive work environment.
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