Operations Coordinator overseeing vendor network for a health fund, ensuring compliance and operational excellence. Collaborating with vendors and internal teams to enhance the member experience and maintain service quality.
About the role
- Merchant Operations Specialist in a global leader of employee engagement benefits. Supporting merchant operations and content management for various platforms and collaborating with internal and external stakeholders.
Responsibilities
- Deliver team BAU tasks and SLA's, ensuring accuracy and business standards across our Discounts, Rewards, and SELECT platforms.
- Update and maintain departmental CRM and documents
- Resolve global merchant queries, incidents and reconciliation
- Communicate effectively with internal teams and external suppliers.
- Support the team Managers, Leads and Senior Merchant Operations Specialist on special projects and tasks that are outside of BAU day-to-day job responsibilities to help achieve team annual KPI's and quarterly OKR's
Requirements
- Strong organisational skills and attention to detail
- Excellent communication and teamwork abilities.
- Ability to prioritise tasks and meet deadlines in a fast-paced environment.
- Open to learning and adapting to new challenges.
- Basic knowledge of Excel, Google Suite, and operational systems.
- Process-driven and eager to contribute to team success.
- Positive attitude and willingness to take ownership of tasks.
- Problem-solving mindset and ability to escalate issues appropriately
Benefits
- Video call with a member of the Talent Acquisition Team
- First Interview with Senior Merchant Operations Specialists
- Final stage interview with Merchant Operations Manager and the Global Merchant Content Director
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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