Account Management role assisting the onshore broking team in managing risk and insurance programs while building client relationships. Requires knowledge of risk management processes and legislative compliance.
LM
Onsite Inside Account Manager, Vertriebsinnendienst – Teilzeit/Vollzeit (mind. 32 Stunden)
Posted 6 hours ago
About the role
- Inside Account Manager managing top clients in a family-owned company focused on 100% customer satisfaction. Collaborating internally to streamline project execution and enhance customer relations.
Responsibilities
- You manage and develop our top clients in close coordination with the Account Manager
- You ensure smooth quotation creation and processing, route inquiries, and coordinate all internal departments for complex projects
- You proactively support the preparation, implementation, and monitoring of customer-specific agreements (e.g., framework agreements, delivery concepts), oversee their execution, and intervene actively in case of disruptions
- You process customer orders and resolve open issues
- You work closely with Account Managers and internal specialist departments (engineering, logistics, tendering team, etc.) to ensure a consistent customer approach (“One Voice to the Customer”) and seamless order processing
- You support potential analyses and contribute to the creation and implementation of customer-specific development plans
- You maintain sales-relevant data in the ERP and CRM systems and regularly report defined KPIs to team leaders and Account Managers
Requirements
- Completed commercial or technical vocational training and about 3 years of experience in sales – ideally in a trading company or a similar environment
- Confident use of ERP/CRM systems and MS Office, especially Excel and PowerPoint
- Strong process and system understanding
- Strength in needs analysis, consulting, and building long-term customer relationships
- Team-oriented, strong coordination skills, and a solution-focused working style
- Hands-on mentality and the ability to solve challenges independently
- Very careful and reliable, structured and organized
Benefits
- Above-tariff pay as well as holiday and Christmas bonuses
- Capital-forming benefits and company pension plan
- Individual development opportunities
- LM training center
- Bicycle leasing in cooperation with "Lease a Bike" and "Jobrad"
- High flexibility through flexitime and Mobile Work (50%)
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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