Senior Employee Relations Manager providing HR advisory service in a hybrid role for Biffa. Handling complex ER issues while mentoring team members in a fast - paced environment.
About the role
- Account Manager responsible for developing and maintaining customer relationships in the technical sales sector. Taking care of customer needs and collaborating with internal teams for optimal service.
Responsibilities
- You develop and manage a defined customer portfolio and build long-term, profitable partnerships.
- You analyze existing customer relationships, identify new business opportunities and actively pursue them.
- You create individual customer development plans tailored to the needs and goals of your customers.
- You visit your customers regularly on site, provide personal consulting and continuously expand the collaboration.
- You coordinate customer concerns with internal teams such as inside sales and technical support and ensure clear, consistent communication — in line with the “One Voice to the Customer” principle.
- You monitor market and competitor developments, identify trends early and leverage resulting opportunities.
- You handle tender processes, evaluate larger customer inquiries and work closely with the responsible teams.
Requirements
- Completed commercial or technical vocational training; further qualification as a business administrator (IHK) or technician is an advantage.
- Sales experience in technical commerce, ideally in field sales.
- Excellent communication, presentation and advisory skills.
- Strong customer orientation and proven relationship management abilities.
- Confident use of digital tools, CRM systems and data-driven sales management.
- Strong process and systems understanding as well as analytical thinking.
- High self-motivation, resilience and ability to work in a team.
- Driver’s license class B.
Benefits
- An exciting role with a high degree of responsibility within a collegial team.
- Above-standard compensation and attractive benefits, e.g., the SpenditCard.
- Capital-forming payments and a company pension scheme with an annual employer contribution.
- Individual development and training opportunities.
- Company car available for private use.
- Company mobile phone for remote work and flexible communication.
- 30 days of annual leave per year based on a 5-day workweek.
- Bicycle leasing via Lease a Bike or JobRad.
- A structured and personalized onboarding process.
- An annual budget for team events.
- Mutual appreciation and an open leadership culture with regular feedback discussions.
Job title
Job type
Experience level
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Not specified
Degree requirement
Location requirements
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