Hybrid Account Manager

at Response Labs - The Digital CRM & Loyalty Marketing Agency

• Job title: Account Manager
• Job type: Full Time
• Experience level: Junior, Mid level
• Salary: $65,000 - $80,000 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Baltimore, United States

About the role

• Account Manager driving day-to-day client project execution at Response Labs. Building strong client relationships and coordinating with internal teams in a fast-paced, digital-first environment.

Responsibilities

• Manage day-to-day operations of assigned client account(s), with direction and oversight from Director
• Serve as a primary client contact for project updates, deliverables, and coordination
• Facilitate regular communication between clients and internal teams (creative, strategy, media and technology), ensuring that all parties are aligned and informed
• Lead and/or participate in client and internal meetings, making relevant contributions
• Assist in developing project briefs, client presentations, reports, and performance analyses
• Ensure accuracy and quality control across all client-facing work
• Understand and monitor project budgets, flagging scope changes or risks early
• Demonstrate curiosity and take initiative when presented with problems, helping to come up with solutions
• Support Account Supervisors or Directors in developing strategic account plans
• Understand and anticipate potential roadblocks and challenges, in advance of them becoming issues, for the client or internal team

Requirements

• Minimum 2 years of experience in account or project management, ideally in an advertising agency environment
• Prior experience managing digital projects and campaigns, ideally across CRM, loyalty or media channels
• Ability to thrive in a fast-paced environment with multiple clients and projects, balancing competing priorities effectively
• Excellent verbal, written, presentation and interpersonal skills
• Self-motivated and detail-oriented
• Level-headed and positive under pressure
• Proficiency in project management tools including Google Suite, Slack, JIRA, Harvest and Forecast
• Bachelor’s degree in Advertising, Marketing or similar field

Benefits

• Health, dental, and vision insurance with employer contribution.
• Short-term disability coverage.
• 401k plan with matching.
• Annual performance bonus and quarterly award drawings.
• Paid vacation, sick time, and federal holidays.
• Professional training and certification tracks.
• Flexible work options, including work-from-home.
• Regular company events and volunteer outings.
• Fun, relaxed work environment and culture.