Hybrid Technical Business Analyst

at Resonate

• Job title: Technical Business Analyst
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: No Education Requirement
• Location requirements: Hybrid, London, United Kingdom

About the role

• Technical Business Analyst position focused on technical specifications and requirements for software development at Resonate enhancing rail operations. Collaborating with teams to drive successful project outcomes while ensuring clarity and quality.

Responsibilities

• Create and own the requirements capture for software development, working closely with product, stakeholders and development teams to align development with business priorities.
• Apply a range of elicitation techniques, including interviews, workshops, site visits, surveys, and storyboards to build a deep understanding of operational and technical needs.
• Take accountability for the quality, completeness, and clarity of requirements throughout the delivery lifecycle.
• Translate business and technical requirements into clear, detailed project narratives, ensuring shared understanding across engineering and product functions.
• Define and document the who, what, and why of each requirement, including acceptance criteria, information flows, business processes, and data structures.
• Ensure both functional and non-functional requirements are explicitly captured and understood.
• Conduct structured root cause analysis on complex problem areas, identifying underlying issues rather than treating symptoms.
• Engage cross-functional teams throughout the project lifecycle to gather insight, validate understanding, and shape effective technical solutions.
• Refine project narratives into comprehensive technical specifications, using appropriate techniques such as:
• Use cases
• Behaviour-Driven Development (BDD) scenarios
• Process and data flows
• Business rules and data definitions
• Ensure specifications are sufficiently precise to support incremental development, testing, and release with minimal rework.
• Maintain clear traceability between business objectives, requirements, and delivered functionality.
• Manage change effectively, ensuring impacts are understood, documented, and agreed.
• Support delivery teams by responding quickly to clarification needs and ensuring analysis remains aligned to delivery goals.

Requirements

• Skills and Experience Essential
• Strong critical and analytical thinking capability, with the ability to systematically deconstruct complex challenges, including functional and non-functional requirements, dependencies, and downstream impacts.
• Demonstrable experience owning technical requirements and specifications through to successful delivery.
• Proven ability to reduce ambiguity through structured analysis and clear documentation.
• Experience leading analysis activities across the full delivery lifecycle, ensuring traceability and effective change control.
• Confident working closely with development teams and constructively challenging assumptions to improve solution quality.
• Practical experience working within an Agile environment, with a focus on delivery quality and outcomes.
• Strong business acumen, paired with the ability to understand and document technical constraints and implications.
• Desirable
• Experience working in operationally critical or regulated environments such as transport, infrastructure, utilities, or healthcare.
• Exposure to safety-, risk-, or performance-critical systems, where analysis quality directly impacts operational reliability.
• Competencies and Behaviours:We are looking for someone who:
• Demonstrates a genuine commitment to using technology to solve real, operationally critical challenges in the UK rail industry.
• Is a confident and credible contributor who constructively challenges assumptions and works through competing perspectives to achieve clarity.
• Is naturally curious and inquisitive, able to reduce ambiguity through disciplined analysis and the right technical questions.
• Communicates clearly and effectively, bridging technical and non-technical audiences to build shared understanding and trust.
• Is highly detail-oriented and delivery-focused, translating analysis into precise specifications that engineering teams can build from confidently.
• Is a collaborative team player who takes accountability for their outputs, adapts to change, and steps beyond formal role boundaries when required.

Benefits

• **Work/Life Balance **
• Hybrid working – minimum 1 day in the office each week
• 27 days annual leave, in addition to 8 public holidays per year
• 3 additional days used for shutdown periods (usually over the Christmas/New Year period)
• Family First – provisions and flexible working arrangements to support all colleagues in balancing their responsibilities in and out of work, with our policies exceeding statutory requirements in most cases
• **Financial**
• A competitive salary and pay progression that rewards the value you bring
• Pension plan – currently with Aviva, including matched contributions from 5-8% via salary sacrifice, and access to independent financial advice
• Income protection cover– currently insured for 50% of salary and 10% joint pension contribution in the event of incapacity through illness or injury
• Life assurance cover – currently insured at 6 x annual salary, providing financial peace of mind for those left behind should the unthinkable happen
• Discounted retail vouchers – via two benefits platforms
• **Wellbeing**
• Private health care cover – currently with Bupa, covering you and your immediate dependents on a medical history disregarded basis
• Company sick leave and pay– enhanced provision subject to qualify period of service
• Employee Assistance Programme providing 24/7/365 access to independent and confidential support via an app, web, or helpline to support you with any life challenges
• Free eye tests and annual flu vaccinations - available to all colleagues