Hybrid Regulatory Operations Program Manager

at Remitly

• Job title: Regulatory Operations Program Manager
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: No Education Requirement
• Location requirements: Hybrid, Managua, Nicaragua

About the role

• Senior Program Manager managing compliance and regulatory operations at Remitly, operationalizing Consumer Protection and Privacy policies across Global Customer Support.

Responsibilities

• Operationalize global Consumer Protection and Privacy policies across Global Customer Support to ensure we are always compliant with handling and monitoring requirements.
• Own the CS Compliance Readiness Framework: ensure all new product launches, geographic expansions, and regulatory changes are operationalized with documented controls, QA monitoring, and measurable adherence.
• Develop Consumer Protection and Privacy playbooks for all new country entries and multi-product launches, in partnership with Legal, Compliance, and Global CS Operations.
• Own ERM and REAF issue management for Customer Success: track open findings, manage remediation timelines, and report on status to leadership.
• Lead projects to resolve findings highlighted by the first, second, or third line teams; support internal and external audits concerning Consumer Trust programs.
• Use qualitative and quantitative data to identify compliance or privacy gaps and lead projects to reduce friction for both internal and external users.
• Partner with Global Regulatory Change teams, Privacy, and Compliance Officers to ensure CS operational requirements are surfaced and addressed in regulatory planning cycles.
• Maintain all policies, SOPs, procedure documentation, and Help Articles related to Consumer Trust programs.
• Report on global and regional regulatory trends and their operational implications to CS leadership and Compliance stakeholders.

Requirements

• 5+ years of experience in a regulated environment related to financial services, money transfers, or compliance operations
• Understanding of consumer protection laws and global governing regulations related to money transfers and financial services.
• Demonstrated experience managing regulatory change programs: translating new or updated requirements into SOPs, controls, and operational processes
• 2+ years of experience working with both qualitative and quantitative data to make decisions and develop hypotheses
• Proficiency with AI co-working tools (Claude, ChatGPT, NotebookLM) for regulatory research, document drafting, and gap analysis
• Strong analytical and systems thinking

Benefits

• Subsidized Meals
• Transportation
• Employee Stock Purchase Plan (ESPP)
• Mental Health & Family Forming Benefits
• Private Life Insurance
• On site Clinic and Remitly Doctor
• Continuous learning tools & certification programs
• Two consecutive days off