program-manager

Remitly is a mission-driven company focused on transforming the lives of immigrants and their families through trusted financial services that transcend borders. With a mobile-centric platform, Remitly allows customers to send and receive funds in over 75 currencies, ensuring affordability, reliability, and speed. The company emphasizes customer-centricity and aims to provide peace of mind to those sending money across borders, making financial transactions simpler and more accessible for underserved communities.

Remitly is an international payments company that leverages digital channels, including mobile phones, to send money internationally. Remitly's digital products are fundamentally faster, less expensive, and far more convenient for customers to send money across borders.

Remitly

• Operationalize global Consumer Protection and Privacy policies across Global Customer Support to ensure we are always compliant with handling and monitoring requirements.
• Own the CS Compliance Readiness Framework: ensure all new product launches, geographic expansions, and regulatory changes are operationalized with documented controls, QA monitoring, and measurable adherence.
• Develop Consumer Protection and Privacy playbooks for all new country entries and multi-product launches, in partnership with Legal, Compliance, and Global CS Operations.
• Own ERM and REAF issue management for Customer Success: track open findings, manage remediation timelines, and report on status to leadership.
• Lead projects to resolve findings highlighted by the first, second, or third line teams; support internal and external audits concerning Consumer Trust programs.
• Use qualitative and quantitative data to identify compliance or privacy gaps and lead projects to reduce friction for both internal and external users.
• Partner with Global Regulatory Change teams, Privacy, and Compliance Officers to ensure CS operational requirements are surfaced and addressed in regulatory planning cycles.
• Maintain all policies, SOPs, procedure documentation, and Help Articles related to Consumer Trust programs.
• Report on global and regional regulatory trends and their operational implications to CS leadership and Compliance stakeholders.

Regulatory Operations Program Manager

Senior Program Manager managing compliance and regulatory operations at Remitly, operationalizing Consumer Protection and Privacy policies across Global Customer Support.

• Conduct structured root cause analysis on contacts, complaints and thematic complaint clusters using AI co-working tools (Claude, ChatGPT, NotebookLM, etc) and structured methodologies (e.g., 5 Whys, Fishbone, fault-tree analysis) to identify opportunities for process improvements, automation, and control enhancements
• Own end-to-end management of the Complaint of the Week (COTW) program, including Jira ticket creation, tracking, and stakeholder communication
• Maintain and continuously improve automated outcome tracking and reporting for complaints (upheld/not upheld), working with CST, Product, and Analytics teams to refine logic and coverage
• Own the Errors Remediation program: identify error-driven complaint patterns, define remediation requirements, and partner with Operations and Product on resolution
• Build and maintain a centralized RCA Jira board and reporting dashboard
• Develop and publish program documentation including SOPs, process change communications, and RCA methodology guides
• Report on complaint trends, RCA findings, and remediation outcomes in monthly business reviews and ad-hoc leadership requests
• Support internal and external audit readiness by maintaining clean, well-documented complaint records and remediation logs
• Contribute to CS Readiness, including change management training inputs and process updates based on RCA learnings

Program Manager, Root Cause & Remediation

Program Manager responsible for root cause analysis and remediation processes at Remitly. Collaborate with teams to improve operations in financial services for global customers.

project-manager

Sago is a long-standing industry leader providing qualitative and quantitative market research solutions with over 55 years of experience. The company offers a comprehensive suite of services, for instance, global qualitative and quantitative research, neuromarketing, and consulting. Sago serves a wide range of industries including consumer packaged goods, financial services, media, and healthcare. They are committed to forming deep customer connections through adaptive solutions and a consultative approach, including leveraging AI technology such as their Query AI feature to enhance insights and research efficiency.

Today’s markets demand new research methods. Sago, formerly Schlesinger Group, is the global research and data partner that connects business questions to human answers. Backed by our history, global reach, and innovative spirit, our adaptive solutions enable organizations to move beyond buyer data spreadsheets and make confident decisions.  

When businesses have questions, we find answers. We help you understand your customers as people — their wants, needs and pain points. And we’re a committed partner that works with you to define your needs. Our comprehensive suite of qualitative and quantitative capabilities equips our team to create custom-made solutions that provide extensive audience access and deliver the data you need to better serve consumers.  
 
After 55+ years in market research, our experience and stability support reliable offerings that grow your customer knowledge base, and our commitment to continuous improvement drives us to pioneer new paths in a rapidly evolving industry. Our range of solutions and expertise is constantly expanding, but our focus remains the same: people. 

Ready for answers? Just say go. #Sago.  

Connect@Sago.com 

#mrx #restech #marketresearch

Sago

• Manage multiple research projects, ensuring they are delivered on time and within budget.
• Coordinate with supervisors, recruiters, and clients to align on project needs and updates.
• Prepare and maintain tracking tools and reports for clear communication of progress.
• Collaborate across teams to ensure successful recruiting and resolve issues quickly.
• Act as the main point of contact between internal teams and clients, providing timely updates.
• Use company systems and tools effectively throughout the project lifecycle.
• Handle unexpected challenges with urgency, escalating when necessary.
• Support company goals such as client satisfaction and efficient project close‑out.
• Understand project costs and feasibility to maintain healthy margins.
• Adapt to changes in project requirements with flexibility.
• Deliver excellent service and build strong client relationships.
• Follow company procedures and standards.
• Perform other related duties as needed.

Project Manager

Project Manager managing research projects at Sago, a leader in market research solutions. Coordinate across teams and clients to ensure project success and timely delivery.

client-partner

Boombit is a full-service agency and content studio that has been helping companies thrive through strategy, creative, technology services, and human talent since 2012. Operating in Nicaragua, Costa Rica, and the United States, Boombit specializes in strategic insights, content production, digital production, BTL production, and staff augmentation. With a focus on partnering with leading companies in various sectors, Boombit ensures precise execution of projects by orchestrating teams of creatives, consultants, strategists, designers, and engineers. Their expertise has supported businesses in competitive markets across industries such as automotive, finance, B2C retail, telecommunications, health, trade, hospitality, and the non-profit sector.

An independent agency that propels companies through strategy, creativity, technology and human talent.

For over 10 years, our dynamic collaborations with regional and global companies have consistently pushed boundaries and yielded transformative outcomes. 

While our commercial offices are based in Costa Rica and our Operations Teams are situated in Nicaragua, our agency operates as a cohesive unit of interdisciplinary talent dispersed across more than 8 countries in the highly competitive Latin American markets.

From Fully Managed Services to Dedicated Staffing Solutions We Empower Companies in This Always-Evolving World.

Proud members of Garnier Group and Affiliate Agency of Stagwell Global.

Boombit

• El Senior Client Manager desempeñará un papel clave en la gestión y fortalecimiento de las relaciones con los clientes
• Supervisar los briefings de proyectos y gestionar información y recursos de los clientes
• Negociar condiciones y desarrollar presupuestos para garantizar una ejecución eficiente
• Mantener comunicación proactiva y regular con los clientes
• Identificar necesidades y solicitudes de los clientes para fomentar relaciones de confianza
• Facilitar la definición estratégica de proyectos y liderar sesiones de briefing
• Desarrollar briefs claros para equipos creativos y de producción
• Supervisar el progreso y cumplimiento de plazos de proyectos
• Administrar documentación y activos de los clientes eficazmente
• Liderar procesos de gestión de presupuestos para asegurar rentabilidad
• Aportar visión estratégica para identificar oportunidades de crecimiento

Senior Client Manager

Senior Client Manager enhancing client relationships in a hybrid role. Overseeing project briefings, managing client resources, and developing strategic initiatives.

Hybrid Nicaragua Jobs

Browse 4 hybrid opportunities hiring in Nicaragua.

4 jobs found

Regulatory Operations Program Manager

Remitly

Program Manager, Root Cause & Remediation

Remitly

Project Manager

Sago

Senior Client Manager

Boombit