Remitly is an international payments company that leverages digital channels, including mobile phones, to send money internationally.
Remitly's digital products are fundamentally faster, less expensive, and far more convenient for customers to send money across borders.

Remitly

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program-manager

Remitly is a mission-driven company focused on transforming the lives of immigrants and their families through trusted financial services that transcend borders. With a mobile-centric platform, Remitly allows customers to send and receive funds in over 75 currencies, ensuring affordability, reliability, and speed. The company emphasizes customer-centricity and aims to provide peace of mind to those sending money across borders, making financial transactions simpler and more accessible for underserved communities.

Remitly is an international payments company that leverages digital channels, including mobile phones, to send money internationally. Remitly's digital products are fundamentally faster, less expensive, and far more convenient for customers to send money across borders.

• Operationalize global Consumer Protection and Privacy policies across Global Customer Support to ensure we are always compliant with handling and monitoring requirements.
• Own the CS Compliance Readiness Framework: ensure all new product launches, geographic expansions, and regulatory changes are operationalized with documented controls, QA monitoring, and measurable adherence.
• Develop Consumer Protection and Privacy playbooks for all new country entries and multi-product launches, in partnership with Legal, Compliance, and Global CS Operations.
• Own ERM and REAF issue management for Customer Success: track open findings, manage remediation timelines, and report on status to leadership
• Lead projects to resolve findings highlighted by the first, second, or third line teams; support internal and external audits concerning Consumer Trust programs
• Use qualitative and quantitative data to identify compliance or privacy gaps and lead projects to reduce friction for both internal and external users.
• Partner with Global Regulatory Change teams, Privacy, and Compliance Officers to ensure CS operational requirements are surfaced and addressed in regulatory planning cycles.
• Maintain all policies, SOPs, procedure documentation, and Help Articles related to Consumer Trust programs.
• Report on global and regional regulatory trends and their operational implications to CS leadership and Compliance stakeholders.

Regulatory Operations Program Manager

Senior Program Manager handling regulatory operations and compliance at Remitly. Collaborating with global teams to ensure adherence to financial regulations and standards.

• Operationalize global Consumer Protection and Privacy policies across Global Customer Support to ensure we are always compliant with handling and monitoring requirements.
• Own the CS Compliance Readiness Framework: ensure all new product launches, geographic expansions, and regulatory changes are operationalized with documented controls, QA monitoring, and measurable adherence.
• Develop Consumer Protection and Privacy playbooks for all new country entries and multi-product launches, in partnership with Legal, Compliance, and Global CS Operations.
• Own ERM and REAF issue management for Customer Success: track open findings, manage remediation timelines, and report on status to leadership.
• Lead projects to resolve findings highlighted by the first, second, or third line teams; support internal and external audits concerning Consumer Trust programs.
• Use qualitative and quantitative data to identify compliance or privacy gaps and lead projects to reduce friction for both internal and external users.
• Partner with Global Regulatory Change teams, Privacy, and Compliance Officers to ensure CS operational requirements are surfaced and addressed in regulatory planning cycles.
• Maintain all policies, SOPs, procedure documentation, and Help Articles related to Consumer Trust programs.
• Report on global and regional regulatory trends and their operational implications to CS leadership and Compliance stakeholders.

Senior Program Manager managing compliance and regulatory operations at Remitly, operationalizing Consumer Protection and Privacy policies across Global Customer Support.

• Conduct structured root cause analysis on contacts, complaints and thematic complaint clusters using AI co-working tools (Claude, ChatGPT, NotebookLM, etc) and structured methodologies (e.g., 5 Whys, Fishbone, fault-tree analysis) to identify opportunities for process improvements, automation, and control enhancements
• Own end-to-end management of the Complaint of the Week (COTW) program, including Jira ticket creation, tracking, and stakeholder communication
• Maintain and continuously improve automated outcome tracking and reporting for complaints (upheld/not upheld), working with CST, Product, and Analytics teams to refine logic and coverage
• Own the Errors Remediation program: identify error-driven complaint patterns, define remediation requirements, and partner with Operations and Product on resolution
• Build and maintain a centralized RCA Jira board and reporting dashboard
• Develop and publish program documentation including SOPs, process change communications, and RCA methodology guides
• Report on complaint trends, RCA findings, and remediation outcomes in monthly business reviews and ad-hoc leadership requests
• Support internal and external audit readiness by maintaining clean, well-documented complaint records and remediation logs
• Contribute to CS Readiness, including change management training inputs and process updates based on RCA learnings

Program Manager, Root Cause & Remediation

Program Manager responsible for root cause analysis and remediation processes at Remitly. Collaborate with teams to improve operations in financial services for global customers.

systems-engineer

• Build production-grade systems spanning multiple internal and third-party backend systems and persistence layers
• Reverse-engineer and rebuild legacy or systems other dependencies end-to-end using coding agents
• Create custom coding harnesses and test frameworks for structured, repeatable AI-assisted development
• Independently conduct customer discovery and synthesize findings into product direction
• Size opportunities using data and business context; design and execute experiments to validate assumptions
• Guide less experienced KDEs and SDEs on effective tool usage, building patterns, and tradeoff decisions
• Establish team standards for prompt craft, evaluation, and AI tool use

Autonomous Systems Engineer

Autonomous Systems Engineer orchestrating AI agents at Remitly. Designing and deploying production-grade systems to enhance financial services.

full-stack-engineer

Software Engineer

Agentic Software Engineer at Remitly orchestrating AI agents to build and deploy complex systems. Collaborate and lead customer discovery insights to drive product direction and improvements.

engineer

• Build complete applications, workflow automations, and basic agents within your team's product area using AI coding agents
• Translate customer needs into buildable specifications and ship solutions from requirements through deployment
• Instrument solutions to track usage and outcomes, iterating based on what you learn
• Evaluate AI-generated output against Remitly's standards for security, privacy, reliability, and quality before shipping
• Participate in customer conversations to understand acute problems and identify automation opportunities
• Document your approaches, effective prompts, and patterns for the team

Forward Deployed Engineer

Forward Deployed Engineer directing AI coding agents to build applications for Remitly. Leveraging AI solutions to address customer needs in a fintech environment.

AI Native Software Engineer

AI Native Software Engineer directing AI agents to build applications and solutions at Remitly. Collaborating with cross-functional teams to drive innovation in financial services.

Remitly

About the company

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7 jobs found

Regulatory Operations Program Manager

Remitly

Regulatory Operations Program Manager

Remitly

Program Manager, Root Cause & Remediation

Remitly

Autonomous Systems Engineer

Remitly

Software Engineer

Remitly

Forward Deployed Engineer

Remitly

AI Native Software Engineer

Remitly