Associate Director of Product Operations at Syneos Health managing product analysts and teams to analyze data for product decisions. Aligning technology initiatives with business goals across multiple departments.
About the role
- Director of Product Operations at Elsevier Clinical Solutions empowering product execution and operational effectiveness across product teams while driving excellence and collaboration.
Responsibilities
- Partnering with the SVP of Product to define and execute strategic initiatives across Clinical Solutions.
- Partnering with Product and Engineering leadership to design, refine, and evolve the Clinical Solutions operating model, ensuring clarity in roles, decision-making structures, and execution rhythms.
- Identifying and prioritize opportunities to enhance product development effectiveness, efficiency, and team performance.
- Leading organizational change initiatives that embed best practices, modern methodologies, and operational frameworks.
- Driving continuous improvement by integrating emerging technologies—including AI, analytics, and automation—to accelerate product delivery.
- Overseeing the Beta Management program, ensuring customer feedback is systematically captured and applied to product evolution.
- Maintaining and optimize the systems, processes, and tools that support product planning, delivery, and measurement.
- Building, mentoring, and leading the Product Excellence team to deliver high-impact outcomes.
- Fostering a culture of accountability, transparency, and continuous improvement.
- Coaching product managers and operational leaders to strengthen execution and operational rigor across teams.
- Driving adoption of standardized practices, frameworks, and performance metrics that scale with organizational growth.
- Championing knowledge-sharing and enablement initiatives that deepen product and feature understanding across the business.
- Serving as a bridge between product strategy and execution, ensuring alignment across Product, Engineering, Marketing, Sales, and other key functions.
- Facilitating leadership communication and planning processes, including quarterly business reviews, strategic offsites, and operating rhythm sessions.
- Building trusted relationships with senior stakeholders, influencing outcomes and driving collaboration across the organization.
- Standardizing and optimizing product development processes across the full product lifecycle.
- Defining, tracking, and reporting on key operational and product performance metrics.
- Creating closed-loop feedback mechanisms to capture insights and drive engagement across teams.
- Managing and optimizing the product management tool stack, ensuring consistency, adoption, and measurable impact.
Requirements
- Have 7–10+ years of product management or product operations experience, including 5+ years in a leadership capacity.
- Display a proven track record of leading cross-functional initiatives and operational transformation in complex organizations.
- Have a deep understanding of modern product management practices, frameworks, and lifecycle models.
- Have exceptional strategic thinking and analytical problem-solving abilities.
- Display exceptional organizational and prioritization skills, with the capacity to manage multiple high-impact initiatives concurrently.
- Have excellent communication skills, with the ability to translate complex concepts for executive and cross-functional audiences.
- Demonstrated ability to influence and drive alignment among senior stakeholders.
- Valued Requirements
- Have a background in product operations or business operations within enterprise SaaS or high-growth technology organizations.
- Experience implementing organizational change and operating model improvements.
- Have proficiency with tools such as Aha!, Jira, and analytics platforms.
- Experience leading geographically distributed teams in a matrixed environment.
- Are familiar with applying AI and automation to enhance operational workflows.
Benefits
- Health Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefits
- Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan
- Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs
- Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity
- Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits
- Health Savings, Health Care, Dependent Care and Commuter Spending Accounts
- In addition to annual Paid Time Off, we offer up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice
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