Hybrid Product Operations Associate – Enterprise Products

at Greenlight Planet

• Job title: Product Operations Associate – Enterprise Products
• Job type: Full Time
• Experience level: Junior, Mid level
• Salary: Not specified
• Degree requirement: No Education Requirement
• Tech skills: SQL, Swift
• Location requirements: Hybrid, Lusaka, Zambia

About the role

• Product Operations Associate at Sun King in Lusaka, Zambia, collaborating on tech-enabled solutions. Overseeing product operations and managing rollouts in a hybrid environment.

Responsibilities

• Oversee Product Functionality: Ensure seamless day-to-day operations of current products by managing configurations and expertly addressing change requests.
• Shape Product Development: Create comprehensive documentation, including use cases, flowcharts, mock screens, and PRDs, to guide development based on business, user, functional, non-functional, and system requirements.
• Manage Product Rollouts: Orchestrate the launch of new products, features, and automations while effectively resolving stakeholder queries and issues.
• Resolve Technical tasks: Proactively monitor technical issues raised by the field team, raise tickets for identified bugs, and partner with internal teams for swift resolution.
• Drive Efficiency: Streamline business processes through automation using tools like Zapier, Google Scripts, and other innovative solutions.
• Partner across teams: Partner effectively with cross-functional groups and provide valuable assist to the product manager throughout the entire product lifecycle, from design to development to launch.
• Ensure Quality Standards: Conduct rigorous testing of applications, solutions, and web panels at various stages of the lifecycle to ensure exceptional quality.

Requirements

• 1+ year of experience in the product management domain.
• Good communication and project management skills.
• Decent hands-on MS Excel and SQL experience.
• Critical thinker, detail oriented and have a deep sense of ownership with accountability.
• Ability to quickly adapt and resolve conflicts in a multi stakeholder scenario.

Benefits

• Professional growth in a dynamic, rapidly expanding, high-social-impact industry.
• An open-minded, collaborative culture made up of enthusiastic colleagues who are driven by the challenge of innovation towards profound impact on people and the planet.
• A truly multicultural experience: You will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds.
• Structured, tailored learning and development programs that help you become a better leader, manager, and professional through the Sun Center for Leadership.