Product Operations Specialist supporting CareerSG within the Singapore Government's public service. Collaborating to enhance hiring workflows and user experiences for government agencies.
About the role
- Product Operations Associate at Sun King in Lusaka, Zambia, collaborating on tech-enabled solutions. Overseeing product operations and managing rollouts in a hybrid environment.
Responsibilities
- Oversee Product Functionality: Ensure seamless day-to-day operations of current products by managing configurations and expertly addressing change requests.
- Shape Product Development: Create comprehensive documentation, including use cases, flowcharts, mock screens, and PRDs, to guide development based on business, user, functional, non-functional, and system requirements.
- Manage Product Rollouts: Orchestrate the launch of new products, features, and automations while effectively resolving stakeholder queries and issues.
- Resolve Technical tasks: Proactively monitor technical issues raised by the field team, raise tickets for identified bugs, and partner with internal teams for swift resolution.
- Drive Efficiency: Streamline business processes through automation using tools like Zapier, Google Scripts, and other innovative solutions.
- Partner across teams: Partner effectively with cross-functional groups and provide valuable assist to the product manager throughout the entire product lifecycle, from design to development to launch.
- Ensure Quality Standards: Conduct rigorous testing of applications, solutions, and web panels at various stages of the lifecycle to ensure exceptional quality.
Requirements
- 1+ year of experience in the product management domain.
- Good communication and project management skills.
- Decent hands-on MS Excel and SQL experience.
- Critical thinker, detail oriented and have a deep sense of ownership with accountability.
- Ability to quickly adapt and resolve conflicts in a multi stakeholder scenario.
Benefits
- Professional growth in a dynamic, rapidly expanding, high-social-impact industry.
- An open-minded, collaborative culture made up of enthusiastic colleagues who are driven by the challenge of innovation towards profound impact on people and the planet.
- A truly multicultural experience: You will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds.
- Structured, tailored learning and development programs that help you become a better leader, manager, and professional through the Sun Center for Leadership.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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