Product Operations Support ensuring customer satisfaction and achieving revenue targets for Datacom's PSG. Managing post - sale orders and supporting Account Managers for hardware and software transactions.
TU
Hybrid Senior Product Operations Manager, Technical Partner Management
Posted 2 months ago
About the role
- Senior Product Operations Manager at Tubi managing technical partner relationships and operational health. Ensuring optimal user experiences through effective communication and data-driven analysis.
Responsibilities
- Monitor partner integrations, traffic source data, and feed performance to optimize operational health.
- Track and report on partner performance metrics, incident trends, and key opportunities for improvement.
- Diagnose and troubleshoot technical or product issues impacting partner integrations, escalating to internal teams as needed.
- Investigate changes in product metrics and key performance indicators (KPIs) related to partner performance.
- Document partner workflows, integration configurations, and troubleshooting guides.
- Build strategic relationships and manage communication and priority alignment across multiple cross-functional teams and external partners.
- Proactively identify and pursue opportunities to improve internal processes and workflows to enhance product quality and partner satisfaction.
Requirements
- 5+ years of experience in partner management, technical account management, QA-oriented product operations, tech consulting, or a similar operations role.
- Strong technical understanding of APIs, SDKs, and web-based technologies.
- Proven experience analyzing large datasets to draw actionable insights, using tools like SQL and Excel to tell a story and influence teams.
- Familiarity with testing tools/frameworks and service monitoring tools.
- Excellent execution, organization, and problem-solving skills, with the ability to break down ambiguous issues and manage multiple competing priorities.
- Exceptional verbal and written communication skills, with the ability to effectively interface with and build relationships across engineering, product, QA, and external partner teams.
- You are naturally curious, embody a "Team First" attitude, and have a strong sense of ownership.
Benefits
- Eligible for an annual discretionary bonus
- Long-term incentive plan
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k) plan
- Paid time off
- Monthly wellness reimbursement
- Flexible Time off Policy for personal matters
- Generous Parental Leave Program with 100% pay
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