Hybrid Manager I – Implementations and Solutions Consulting

at RELX

• Job title: Manager I – Implementations and Solutions Consulting
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: $86,600 - $144,400 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Alpharetta, United States

About the role

• Lead a team of high performing API Consultants at LexisNexis Risk Solutions. Manage client API experiences from discovery to production while ensuring organizational success.

Responsibilities

• Manage a team of high performing API Consultants and guide them to be high performing, trusted resources for our Sales Reps and our Customers.
• Partner with internal stakeholders as well as customers to educate and guide decision making regarding our data assets and solutions.
• Collaborate with other managers and PDC leadership to ensure alignment and consistency leading to organizational success.
• Oversee creation of training materials, publication through knowledge management system, and team completion of overall training.
• Responsible for team professional growth and development with the ability to create and execute individual development plans with team members.
• Liaise with Product Managers, Market Planning, Sales Leaders, and Technology. This includes release notes, training documentation, and policy updates.
• Continually drive for process improvements and efficiencies.
• Seek out innovative ways to leverage new technologies to increase productivity and improve overall delivery channel performance.

Requirements

• Exceptional knowledge and experience with the ESP API or PDC API Consulting space. (5+ years)
• Customer-facing or customer support experience. (5+ years)
• API Implementation experience and or experience working in software environments involving hands-on technical problem solving or technical implementations with clients. (5+ years)
• Demonstrate experience working with API Technologies (RESTful API, JSON, XML, Web Services) and Internet-based technologies.
• Demonstrate excellent verbal and written communication skills with the ability to collaborate and present with various level of leadership internally and directly with external customers.
• Demonstrate excellent verbal and written communication skills and communicate technical concepts with both technical and non-technical audiences.
• Detail oriented; ability to manage multiple projects simultaneously and maintain a diverse breadth of product knowledge.
• Proven ability to use data quality concepts and tools to resolve client issues, while valuing and prioritizing client needs; thinks analytically about complex business problems.
• Demonstrate ability to work in a dynamic, evolving environment
• Growth mindset: willingness to try new methods and new approaches to problem-solving.
• Self-motivated, and works well in a collaborative, team environment.
• Any of the following additional experience is advantageous: Application development experience with an API toolkit.
• Application deployment experience with an API toolkit.
• Advanced experience in creating reports
• Developing and administering training programs.
• Developing and administering a knowledge management system.
• Leveraging newer technologies to drive process improvement initiatives.
• Management experience.
• AdaptiveWork (Clarizen) experience.
• Salesforce experience.

Benefits

• Health Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefits
• Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan
• Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs
• Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity
• Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits
• Health Savings, Health Care, Dependent Care and Commuter Spending Accounts
• In addition to annual Paid Time Off, we offer up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice