SL
Account Director leading brand sponsorship and partnership outreach for an entertainment marketing agency. Responsible for managing relationships and executing comprehensive communications strategies.
About the role
- Kundenbetreuer answering customer calls and assisting with technical questions for Vodafone. Providing customer support while working in a hybrid environment in Berlin.
Responsibilities
- You take inbound calls from customers (no cold selling!).
- You assist with technical questions related to Internet & TV.
- You persuade customers to stay with us (win‑back).
- You advise on plans and appropriate solutions.
- You document your calls and ensure customer satisfaction.
Requirements
- Very good German skills (C1)
- Enjoyment of communication and customer service
- Inbound sales experience? Great — not required
- Motivation, willingness to learn and target‑orientation
- Confident use of PC & CRM systems
- Calm, friendly and solution‑oriented approach — even during difficult conversations
Benefits
- Permanent contract from day 1
- €2,460 fixed salary + €0.50/hour bonus
- Strong commission model — uncapped earning potential
- Fully paid onboarding & ongoing coaching
- Up to 30 days of vacation
- Hybrid work after the probation period — including a home office allowance
- Subsidy for the Deutschlandticket (public transport pass) or e‑bike leasing
- Professional development through our “Talent” program — long‑term support
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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SL
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