Kundenbetreuer answering customer calls and assisting with technical questions for Vodafone. Providing customer support while working in a hybrid environment in Berlin.
Responsibilities
You take inbound calls from customers (no cold selling!).
You assist with technical questions related to Internet & TV.
You persuade customers to stay with us (win‑back).
You advise on plans and appropriate solutions.
You document your calls and ensure customer satisfaction.
Requirements
Very good German skills (C1)
Enjoyment of communication and customer service
Inbound sales experience? Great — not required
Motivation, willingness to learn and target‑orientation
Confident use of PC & CRM systems
Calm, friendly and solution‑oriented approach — even during difficult conversations
Benefits
Permanent contract from day 1
€2,460 fixed salary + €0.50/hour bonus
Strong commission model — uncapped earning potential
Fully paid onboarding & ongoing coaching
Up to 30 days of vacation
Hybrid work after the probation period — including a home office allowance
Subsidy for the Deutschlandticket (public transport pass) or e‑bike leasing
Professional development through our “Talent” program — long‑term support
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