Sales Executive responsible for the active prospecting of clients via phone and WhatsApp within a leading fintech entity. Focusing on customer satisfaction and business development in financial services.
About the role
- Customer Care Agent for Vodafone in Berlin assisting clients with service inquiries via phone. Handling technical issues and ensuring customer satisfaction with a flexible schedule.
Responsibilities
- You handle inbound customer calls (no cold calling!).
- You assist with technical questions about Internet and TV.
- You persuade customers to stay with us (winback).
- You advise on plans/tariffs and suitable solutions.
- You document your calls and ensure customer satisfaction.
Requirements
- Excellent German language skills (C1)
- Enjoy communicating and providing service
- Inbound sales experience? Great — not required
- Motivated, willing to learn, and target-oriented
- Confident user of PCs and CRM systems
- Calm, friendly and solution-focused approach — even in difficult conversations
Benefits
- Permanent contract from day one
- €2,460 fixed salary + €0.50/hour bonus
- Strong commission model — uncapped earnings, only opportunities
- Fully paid onboarding & ongoing coaching
- Up to 30 vacation days
- Hybrid working after the probation period — including a home office allowance
- Subsidy for the Deutschlandticket or e-bike leasing
- Professional development through our "Talent" program — we support your long-term growth
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