Hybrid Technical Operations Associate

Posted last month

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About the role

  • Technical Operations Associate at Redemption Plus managing data systems and supporting cross-functional teams. Focused on data accuracy, reporting, and system enablement in a hybrid work environment.

Responsibilities

  • Maintain accurate, clean data across Salesforce, pricing platforms, and internal tools
  • Assist with troubleshooting and minor updates to PHP-based internal web applications
  • Identify and resolve data inconsistencies; support internal automation initiatives.
  • Build and manage Excel-based reports and dashboards
  • Run basic SQL queries to support data extraction and analysis
  • Document processes and workflows to ensure repeatability and compliance
  • Partner with internal teams to understand data and system needs
  • Fulfill operational data requests in a timely, accurate manner
  • Participate in team meetings and project planning sessions
  • Engage in ongoing training for Salesforce, SQL, PHP, and internal tools
  • Shadow experienced team members and contribute to internal improvement projects
  • Explore paths into systems administration, business intelligence, or development

Requirements

  • Bachelor’s degree in IT, Computer Science, Business, or a related field — or equivalent experience
  • 0–2 years of professional experience in a technical, operations, or data-driven environment
  • Strong proficiency in Microsoft Excel (pivot tables, formulas, data validation, etc.)
  • Clear communication skills, organizational ability, and high attention to detail
  • Self-starter with a willingness to ask questions, learn quickly, and take initiative
  • Demonstrated integrity — consistently follows through on responsibilities and handles data and decisions with care
  • Hands-on exposure to Salesforce, PHP, or SQL from coursework, internships, or projects (preferred)
  • Familiarity with CRM or ERP systems (preferred)
  • Interest in systems integration, automation, or business operations (preferred)
  • Experience documenting internal processes or working with structured data (preferred)
  • Exposure to AI tools or concepts (e.g., ChatGPT, machine learning basics, or process automation using AI-driven systems) (preferred)
  • Curiosity about leveraging AI to improve efficiency, reporting, or data accuracy across business systems (preferred)

Benefits

  • Competitive salary
  • Comprehensive benefits package
  • Paid time off
  • Growth Opportunity: Clear path to more advanced roles in business systems, analytics, or IT
  • Mentorship-Driven: Direct access to experienced technical leadership, including the CTO
  • Work-Life Flexibility: Hybrid work schedule with the option to work remotely part of the week
  • Team Culture: Collaborative, fast-moving, values-driven environment
  • Tools & Tech Exposure: Work with Salesforce, SQL, PHP, Excel, and more

Job title

Technical Operations Associate

Job type

Experience level

JuniorMid level

Salary

Not specified

Degree requirement

Bachelor's Degree

Tech skills

Location requirements

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