Customer Success Manager at an EdTech SaaS company managing customer renewals and support. Collaborating with leadership to drive engagement and retention in New York.
About the role
- Customer Success Manager ensuring customer success and satisfaction in sustainable systems. Driving engagement and loyalty while collaborating with cross-functional teams and using data-driven strategies.
Responsibilities
- Master our customer journey and processes: ensure a seamless and successful customer journey — from onboarding and active engagement to long-term collaboration.
- Drive retention and loyalty: identify risks early and develop proactive strategies.
- Lead with data and insights: measure the success of your processes and initiatives and produce regular reporting.
- Empower collaboration and projects: lead a cross-functional project team and ensure efficient, customer-centric collaboration.
Requirements
- At least 3 years of relevant professional experience in Customer Success / Retention Management
- Strong experience leading cross-functional projects and teams
- Proven ability to design, implement and optimize an excellent customer journey with a customer-centric mindset
- Ability to establish scalable processes and to derive and manage the corresponding measures
- Strong analytical skills and a data-driven working style
- Solution-oriented and growth mindset
- Genuine passion for the mission, boldness for courageous, committed action, and a collaborative, team-oriented attitude.
Benefits
- Responsible and purpose-driven work with real societal impact
- A fast-growing, dynamic company
- Plenty of development opportunities and scope to shape your role
- Flexible working models
- Space for autonomous work and initiative
- Personal, positive and professional working atmosphere
- Open feedback culture
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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