Customer Success Manager helping customers utilize Triumph's data tools effectively. Responsible for onboarding, analytics support, and relationship building in a remote role.
About the role
- Customer Success Manager ensuring customer success and satisfaction in sustainable systems. Driving engagement and loyalty while collaborating with cross-functional teams and using data-driven strategies.
Responsibilities
- Master our customer journey and processes: ensure a seamless and successful customer journey — from onboarding and active engagement to long-term collaboration.
- Drive retention and loyalty: identify risks early and develop proactive strategies.
- Lead with data and insights: measure the success of your processes and initiatives and produce regular reporting.
- Empower collaboration and projects: lead a cross-functional project team and ensure efficient, customer-centric collaboration.
Requirements
- At least 3 years of relevant professional experience in Customer Success / Retention Management
- Strong experience leading cross-functional projects and teams
- Proven ability to design, implement and optimize an excellent customer journey with a customer-centric mindset
- Ability to establish scalable processes and to derive and manage the corresponding measures
- Strong analytical skills and a data-driven working style
- Solution-oriented and growth mindset
- Genuine passion for the mission, boldness for courageous, committed action, and a collaborative, team-oriented attitude.
Benefits
- Responsible and purpose-driven work with real societal impact
- A fast-growing, dynamic company
- Plenty of development opportunities and scope to shape your role
- Flexible working models
- Space for autonomous work and initiative
- Personal, positive and professional working atmosphere
- Open feedback culture
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Client Engagement Manager at Early Warning enhancing client experience and growth opportunities in financial services. Collaborating with sales and leadership for customer satisfaction and retention.
Operations and Customer Success Lead managing corporate wellness programs in India for International SOS. Liaising with clients and overseeing service delivery with a strong focus on digital health initiatives.
Analista de Requisitos SR at SCForce focusing on marketing and CRM solutions through innovative technologies. Collaborating with teams to enhance client sales potential and brand strength.
Customer Success Director leading strategic partnerships for an enterprise SaaS provider in Australia. Guiding clients through regulatory landscapes and maximizing platform value for long - term growth.
Director of Customer Success managing customer accounts and processes for Nextpower's solar technology. Leading the establishment of systems for onboarding and managing module frame customers.
Director of Customer Success at Behaviorally leading strategic client relationships and driving commercial growth. Elevating the impact of behavioral insights for top brands.
Customer Success Representative for Anova handling customer relations in IIoT solutions. Assisting customers with hardware, software, and ensuring successful integration and relationships.
Product Manager leading Salesforce CRM platform capabilities at Ford Credit. Collaborating with cross - functional teams to drive innovation and improve customer experiences.
Lead innovation strategy and customer engagement while leveraging emerging technologies at Mastercard. Drive product development and forge partnerships to enhance commercial opportunities.