ServiceNow CSM Architect leading optimization of customer management solutions in utilities. Collaborating across teams for innovative solutions that enhance customer engagement.
RC
Hybrid Mid-level Customer Success Manager, DACH
Posted 2 months ago
About the role
- Customer Success Manager role for DACH customers at RecruitNow, focusing on recruitment technology and customer success initiatives. Engaging customers through onboarding, implementation, and optimization processes.
Responsibilities
- Help DACH customers succeed by turning recruitment technology into measurable business impact
- Guide customers through structured onboarding and implementation projects
- Manage a portfolio of customers in the DACH region
- Drive product adoption, NPS and long-term retention
- Proactively identify risks, opportunities and areas for optimization and scalability
Requirements
- 2–3 years of experience in Customer Success, Consulting or Account Management within a SaaS company or scale-up
- Experience with recruitment software, HR tech or ATS platforms is a strong plus
- Strong stakeholder management and prioritization skills
- Clear and effective communication skills (online, phone, email, presentations)
- Analytical and problem-solving mindset
- Professional proficiency in German and English (spoken and written)
Benefits
- 24 vacation days
- 8% holiday allowance
- Travel and home-office reimbursement
- Personal development budget
- Flexible working: choose the setup that suits you best — office or remote, between 07:30 and 19:30
- Well-equipped office setup
- Team outings
- Annual BBQ
- Vitality week
- Table tennis
- Daily catered lunch
- Continuous focus on growth through knowledge sessions, training, courses and an e-learning platform
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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