New Account Manager developing new client relationships and sales strategies for CSA Group in the Lighting and High - Tech industries. Building a strong sales pipeline targeting customers across Canada.
About the role
- Service Relationship Manager coordinating logistics and customer service at Cencora. Leveraging capabilities to maintain exceptional customer relationships and oversee service deliverables.
Responsibilities
- Focus on leveraging World Courier’s capabilities to provide a superior logistics and service relationship with customers
- Act as the internal voice of the customer and key coordinator between sales and customer service
- Create, maintain, and distribute key reports and scorecards for assigned customers and internal departments
- Assist with new account set up, onboarding and maintenance of assigned accounts
- Work with sales to review profitability at the account and company level
- Act as point of escalations for customers to facilitate resolution on urgent matters
- Conduct scheduled client calls or in-person meetings when required
- Proactive monitoring of shipment statuses to ensure timely deliveries
- Review KPI data with clients to manage perceptions and encourage World Courier as their primary service provider
- Collaborate with Service Quality and Compliance teams to improve processes and services being offered to customers
Requirements
- Bachelor/Associate degree or equivalent preferred
- 1-3 years of relevant experience, preferable within the life science/health care arena
- Broad training in business administration, accountancy, sales, marketing, computer sciences or similar vocations
- Advanced computer skills (Excel, Word, PowerPoint, and Outlook)
- Excellent written, oral, and interpersonal communication skills
- Strong analytical skills
- Detail oriented with the ability to recognize & resolve potential data anomalies and/or inconsistencies
- Proven ability to work independently or as part of a team
- Ability to prioritize, multitask, and work efficiently in faced paced environment
- Potential need to interact with colleagues in other time zones
Benefits
- Health insurance
- Dental care
- Vision care
- Paid parental leave
- Paid caregiver leave
- Backup dependent care
- Adoption assistance
- Infertility coverage
- Family building support
- Professional development resources
- Mentorship programs
- Employee resource groups
- Volunteer activities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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