Customer Support Specialist providing detailed product support and customer service at Uline. Engage with customers through phone, email, and chat to enhance their experience.
About the role
- Mid-level Customer Success Analyst focused on ensuring client satisfaction and delivering project results. Works across media, inbound, content and design teams to manage deliverables, SLAs and performance.
Responsibilities
- Serve and build relationships with clients, ensuring strategic alignment and value generation
- Monitor schedules, deliverables, jobs and project performance
- Manage requests with media, inbound, content, and design teams
- Participate in strategic and operational meetings with clients
- Anticipate risks, resolve issues and propose solutions autonomously
- Act as the bridge between briefing, planning and execution
- Ensure compliance with SLAs and contracted outcomes
- Maintain project health and client satisfaction
Requirements
- Previous experience in agency account management or marketing teams
- Knowledge of digital marketing, funnels, inbound, media and performance marketing
- Strong organizational skills, ability to prioritize and strategic mindset
- Excellent verbal and written communication
- Experience with tools such as RD Station, HubSpot or similar platforms
- Resourceful, committed, and with a strong sense of ownership
Benefits
- Transportation allowance
- Internal training academy offering courses in marketing, account management, performance and leadership
- Access to RD University
- Stipend for home office equipment and accessories
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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