Case Processing Manager I for Florida's Child Support Program managing a team of 8 and ensuring productivity. Involves training, resource management, and business analysis for operational plans.
About the role
- Temporary Customer Service Agent for luxury beauty brand Hourglass Cosmetics. Engage with customers through email and live chat, delivering VIP-level service on hourglasscosmetics.com.
Responsibilities
- Provide personalized beauty guidance, shade matching and product recommendations, leveraging your makeup artistry expertise.
- Deliver memorable VIP-level customer experiences, focusing on loyalty, retention, and creating a sense of exclusivity for each customer.
- Manage customer inquiries and resolve issues promptly via email and live chat through Gorgias.
- Maintain accurate records of interactions and escalate complex cases when necessary.
- Collaborate with internal teams to ensure seamless fulfillment and customer satisfaction.
- Uphold the Hourglass brand voice and tone in all communications, ensuring every interaction feels elevated and bespoke.
Requirements
- Professional experience or certification in makeup artistry.
- Strong understanding of loyalty and VIP customer engagement strategies.
- Excellent written communication skills for email and live chat.
- Ability to multitask and work independently in a remote setting.
- Experience in luxury or beauty industry customer service is a plus.
- Must be able to work from Corporate Office at least 60% of the time.
Benefits
- Eager to learn and absorb all things beauty, with an interest in building a counter business.
- Professional experience or certification in makeup artistry.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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