Customer Experience Associate assisting customers with buying and selling precious metals. Delivering outstanding service and evaluating jewellery while maintaining a professional store environment.
About the role
- Gerente Comercial responsible for B2B sales and client onboarding of nspedágio's pedágio solutions. Leading implementation and ensuring customer success in product usage.
Responsibilities
- Lead the go-to-market and implementation strategy for the two toll products: nspedagio and qualp (financial product and routing solution), ensuring sales growth, excellence in implementation, and real product adoption by customers.
- Directly drive the commercialization of the company’s two toll products, promoting the solutions across different sales channels.
- Act in a consultative manner in client relationships, demonstrating strong communication, empathy, and a focus on customer experience.
- Manage the end-to-end commercial process, ensuring alignment, proposals, closures, and smooth transition to implementation.
- Lead the implementation process of the solutions, ensuring the customer understands, adopts, and effectively uses the products.
- Manage the Sales and Implementation teams, running management routines, tracking KPIs, and fostering team development.
- Monitor commercial and implementation metrics, define action plans, and ensure continuous improvement of results.
- Prepare reports, analyses, and executive presentations using Excel and PowerPoint.
- Maintain constant alignment with the company’s other commercial channels to maximize opportunities and ensure consistency in delivery.
Requirements
- Bachelor’s degree completed.
- Proven experience in commercial/sales roles, preferably B2B.
- Experience in pre-sales, technical presentations, or selling complex solutions.
- Required proficiency in Excel and PowerPoint.
- Preferably experienced in software or technology companies.
- Preferably experienced with system implementations and customer onboarding.
- Advantage: hybrid commercial and technical profile.
Benefits
- National Health Plan
- National Dental Plan
- Life insurance
- Meal/Food allowance
- Childcare assistance
- Gympass
- zenKlub
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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