Operations Support Specialist managing DHHS ticketing system for compliance. Overseeing internal monitoring and resolution of ServiceNow tickets as a key liaison for internal experts.
About the role
- Customer Service Agent providing back-office and customer support for the automotive sector. Engaging with clients to manage vehicle databases and oversee tire services.
Responsibilities
- Ofrecer servicios de atención al cliente y gestiones de back office para cubrir las necesidades de nuestro servicio.
- Confección de presupuestos.
- Realizar comprobaciones y registros en las bases de datos de los vehículos de nuestra cartera de clientes.
- Gestionar la flota de vehículos según las reglas de negocio para el cambio de neumáticos.
- Comunicación con los talleres a través de los canales disponibles para solucionar posibles incidencias diarias.
- Indicar a la cartera de clientes la ubicación de los talleres según la zona solicitada.
- Gestión de neumáticos de la competencia.
- Gestión con taller para recogida de neumáticos excedentes.
- Tramitación de devoluciones de neumáticos.
- Manejo de diferentes programas de fabricantes, así como, el propio software de la empresa.
Requirements
- Formación académica valorable: CFGM o CFGS Administración.
- Experiencia de 2 años en posiciones de teleoperador/a, agente de atención al cliente, contact center o similares.
- Buen conocimiento de Microsoft 365, principalmente Excel, Outlook y Teams.
Benefits
- Modelo de trabajo híbrido: disfrutamos de 1 día de presencialidad en la oficina para mejorar las relaciones y tomarnos un café con el equipo.
- Equipo: contamos con excelentes profesionales y un ambiente de confianza, colaboración y respeto.
- Vacaciones: mejoramos los días establecidos.
- Happy Day: medio día libre en tu cumpleaños.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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