Working student in Tech & Operations for a growing Mental Health Startup focusing on user - friendly digital infrastructure and website support. Collaborating closely with the management team to enhance digital services.
About the role
- Operations Partner optimizing operational performance for franchisees of Burger King. Collaborating with leadership to enhance guest experience and uphold brand standards across designated markets.
Responsibilities
- Partner with franchisees to assess and improve operational performance, developing short- and long-term plans to drive profitability and efficiency.
- Conduct comprehensive business reviews for franchisees, addressing key areas such as operations, sales, profitability, financial health, and development obligations.
- Act as a business consultant, analyzing operational metrics and financial reports to develop actionable improvement strategies in areas like guest satisfaction, speed of service, and operational efficiency.
- Ensure franchisee adherence to brand standards, including food safety, cleanliness, and maintenance, advising on improvements as needed.
- Execute system-wide initiatives, such as equipment certifications, training programs, and operational protocols to maintain consistency across the brand.
- Implement and oversee corrective action plans for franchisees to resolve any issues identified in operational assessments.
- Collaborate with cross-functional teams (Operations, Marketing, Development, Technology) to support franchisees in implementing new initiatives, product launches, and process improvements.
- Provide coaching and targeted training to restaurant teams, focusing on leadership development and operational skills.
- Onboard new franchisees and assist with expansion site preparation, ensuring alignment with brand expectations and operational readiness.
- Utilize data to track key performance indicators (KPIs) such as Average Complaint Ratio (ACR), Speed of Service (SOS), and Overall Guest Satisfaction (OSAT), developing insights to inform decision-making.
- Drive continuous improvement by implementing data-driven action plans tailored to each franchise’s unique operational needs.
- Regularly review and discuss performance metrics with franchisees to identify areas for growth and develop strategies to achieve desired results.
Requirements
- Bachelor’s degree in Business, Hospitality, or a related field required.
- 5+ years of experience in operations, preferably in multi-unit management within QSR, retail, or a similar industry.
- Strong business and financial acumen with a proven ability to analyze, interpret, and improve financial and operational metrics.
- Skilled in root-cause problem-solving methodologies and able to apply these in a fast-paced, results-driven environment.
- Exceptional relationship-building and communication skills, with the ability to influence and collaborate effectively with franchisees and internal stakeholders.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and familiarity with data analytics tools is an asset.
- Willingness to travel within the assigned region and accommodate a flexible schedule to meet operational needs, including occasional evenings and weekends.
Benefits
- health benefits (medical, dental, vision and life insurance) offered upon hire date
- fertility benefits to support family planning needs
- a 401(k) plan with Company match available after the first year of service
- time-off programs (PTO, sick leave, Company-observed holidays, and parental leave)
- short-term and long-term disability insurance
- telemedicine & mental wellness support
- professional development opportunities
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Senior Sales Operations Analyst supporting sales leadership in a leading Brazilian tech company for restaurants. Driving revenue operations and analytical insights across departments and teams.
Team Lead managing daily operations, mentoring staff, and ensuring logistics efficiency in a global transport firm.
Senior Operations Specialist driving high - quality execution across client operations and products. Collaborating with internal teams to deliver tailored solutions in a hybrid work environment.
Account Operations Manager managing operational relationships for large domestic accounts at HP. Conducting complex analysis and driving improvement plans in collaboration with customers and internal teams.
Senior Mortgage Document Review Specialist reviewing complex loan documentation for loss mitigation at M&T Bank. This role ensures accuracy and compliance with investor and regulatory standards.
Fund Accounting Operations Specialist managing client onboarding and operational processes in financial technology. Collaborating with internal teams and external stakeholders in a hybrid work model.
Manage the Employee Benefits service team ensuring client satisfaction while implementing operational initiatives for growth and retention. Supervise a region with a focus on collaboration and efficiency.
Home Care Operations Region Lead at Solventum, overseeing healthcare customer service operations with a focus on team leadership and stakeholder collaboration.
Process Manager driving implementation strategy for gas pipeline software solutions. Collaborating with teams to enhance client experience and operational efficiency in a hybrid work environment.