Intern supporting Account Operations team at Q1Media, assisting in advertising campaign tasks and projects. Involves communication with internal teams and flexible work hours.
About the role
- Process Manager driving implementation strategy for gas pipeline software solutions. Collaborating with teams to enhance client experience and operational efficiency in a hybrid work environment.
Responsibilities
- Owns and continually evolves the implementation strategy, delivery methodology and project workflows used to implement JANA’s products
- Creates best practices and workflows that make the implementation journey smooth and streamlined
- Collaborates with Product, Software, Operations, Client Experience, and Risk Strategies
- Collects insights to design processes that work in real-world scenarios
- Champions a culture of collaboration
- Builds comprehensive documentation for internal teams and clients
- Develops training resources for consistent, high-quality client interactions
- Defines and tracks Key Performance Indicators (KPIs)
- Drives decision-making with data and feedback
- Leads innovation initiatives to improve the client journey
- Oversees day-to-day activities of Process Specialists and Project Managers
Requirements
- Undergraduate degree in a STEM field
- 5+ years software implementation experience working as an Implementation Manager, Project Manager or equivalent role
- 3+ years leadership experience including leading technical subject matter experts
- Strong background in PMBOK, waterfall, agile and change management methodologies
- Experience designing or scaling software delivery frameworks or operating models
- Passion for process, quality, and continuous improvement
- PMP certification preferred
Benefits
- Comprehensive benefits package including a Healthcare Spending Account
- Medical, Dental, Life Insurance, AD&D
- Drug coverage
- Disability coverage
- Wellness Benefit
- Employee Assistance Program
- Vacation program and floater days
Job title
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