Hybrid Communication and Sales Trainer

at RBC

• Job title: Communication and Sales Trainer
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: No Education Requirement
• Location requirements: Hybrid, London, United Kingdom

About the role

• Communication and Sales Trainer joining RBC Wealth Management Europe. Delivering training and consultancy to develop relationships and increase capabilities within advisory teams.

Responsibilities

• Design and deliver learning interventions rich in sector knowledge and understanding that builds skills and confidence required to delight and serve clients.
• Lead training sessions and workshops for wealth management professionals at all levels, utilising a variety of instructional techniques to engage participants and promote learning.
• Build relationships, collaborate, and consult with subject matter experts, senior leadership, and external partners to ensure training content is relevant, promoting best practices, and striving for ‘world-class’ outcomes.
• Evaluate impact of training programs through assessments, surveys, and performance metrics, making data-driven recommendations for improvements and enhancements.
• Strengthen a culture of inclusion and belonging at RBC.
• Provide continuous feedback and coaching to teams and individuals on all aspects of performance.
• Stay abreast of behavioral economics, sales techniques, industry trends, market developments, and regulatory changes, incorporating relevant information and fresh insights into training content, and adjusting approach as needed.
• Serve as a resource and point of contact for wealth management professionals seeking guidance on training-related matters, providing ongoing support and assistance.
• Support Wealth Management Europe’s activities to enable the consistent delivery of good client outcomes in accordance with RBC BD values, policies, and regulatory requirements.
• Consult and collaborate with other key business functions to deliver cohesive training solutions that are aligned with business strategy.
• Travel across the office network to build relationships and deliver development needs as required.

Requirements

• Proven track record of designing and delivering effective training programs, with strong facilitation, presentation, and communication skills.
• Excellent communication, storytelling, and presentation skills, with the ability to engage and motivate audiences.
• Previous experience in professional services, wealth management, or training and development is preferred.
• Strong understanding of the nature of client/adviser relationships and the ability to recognise and add value to these.
• Self-motivated, with strong organisational skills; the ability to manage multiple initiatives simultaneously and meet deadlines.
• Strong evidence of tenacity and resilience; the ability to thrive and to support others through organisational and behavioural change.

Benefits

• Opportunities to work with the best in the field
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team.