Program Manager overseeing program delivery and process improvements at a global technology company. Leading cross - functional initiatives to enhance customer experience using digital hardware and content solutions.
About the role
- CAO Business Change Solutions Programme Manager leading client-facing transformation initiatives at RBC Brewin Dolphin. Overseeing dynamic change programs aligned with strategic goals in a collaborative environment.
Responsibilities
- Lead large-scale change programs from planning to execution, ensuring timely, budget-conscious delivery
- Own the portfolio of client-facing initiatives, spanning process improvements, operating model shifts, proposition launches, and service enhancements
- Build and maintain a strategic roadmap, prioritizing initiatives that align with business and regulatory objectives
- Collaborate with senior leaders across Wealth Management, Technology, Operations, and Risk to drive alignment and results
- Define program structures, including milestones, dependencies, and business readiness plans
- Measure success through KPIs, risk reduction, efficiency gains, and client experience improvements
Requirements
- Proven expertise in program/portfolio management, with a track record of delivering complex change initiatives in financial services
- Exceptional stakeholder management skills, with the ability to influence senior leaders
- Strong risk management and problem-solving abilities
- Familiarity with delivery metrics, KPIs, and governance frameworks (e.g., Agile, Waterfall, or hybrid)
- Change management experience in wealth management (nice-to-have)
- Professional qualifications (PMP, Agile, PRINCE2) (nice-to-have)
Benefits
- A comprehensive Total Rewards Program including bonuses, flexible benefits and competitive compensation
- Leaders who support your development through coaching and managing opportunities
- Opportunities to work with the best in the field
- Ability to make a difference and lasting impact
- Work in a dynamic, collaborative, progressive, and high-performing team
- A world-class training program in financial services.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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