Program Manager overseeing contract obligations and managing all aspects of the Agency’s Enterprise Infrastructure program while collaborating closely with Government representatives.
About the role
- Customer Success Program Manager at Heartland Business Systems driving outcomes through CISCO product adoption. Collaborating with customers to enhance relationships and identify growth opportunities.
Responsibilities
- Work with the internal team to assist customers in articulating desired business outcomes
- Leverage ability to build, grow, and deepen customer relationships
- Develop and work with teams to integrate solutions
- Identify adoption barriers and actions to remove them
- Execute adoption frameworks and interpret customer usage data
- Lead customers to renewals and cultivate new sales opportunities
- Document and drive successful customer outcomes
- Promote loyalty (testimonials and referrals)
- Facilitate exploratory discussions in discovery of expansion opportunities
- Build a customer journey by executing a Success Plan
Requirements
- 6+ years of technical, business and/or sales experience
- 3+ years customer facing experience in technology, business acumen, business consulting, service management, and customer support, professional services, sales, and marketing
- Previous experience with Cisco software and agreements
- Bachelor’s Degree or equivalent experience
- Proficiency using a computer and working with Microsoft office suite: Outlook, Word, Excel
- Exposure to Standard Operating Procedures (SOPs), Service Level Agreements (SLAs), analytics, and metric-based reporting
- Solid comprehension and experience with business processes, metrics, cross-functional and line of business operations, financial acumen and social collaboration methodologies and technologies.
Benefits
- WFH Flexible
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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