Customer Success Operations Specialist at Grata optimizing processes for Customer Success team and supporting revenue growth through operational effectiveness.
About the role
- Customer Success Team Lead at Rapaport Group, leading a team and managing enterprise accounts for high customer retention and engagement. Driving account growth and operational excellence as part of a hybrid role.
Responsibilities
- Lead, coach, and develop a team of ~6 Customer Success Representatives
- Own end-to-end success outcomes across the team’s portfolio, including retention and expansion
- Personally manage a book of enterprise and strategic accounts
- Support complex accounts and high-value renewal and expansion conversations
- Monitor customer health, engagement metrics, and renewal forecasts
Requirements
- 5+ years of experience in Customer Success with a SaaS product
- 2+ years of people management experience leading customer-facing teams
- Demonstrated success managing enterprise or strategic accounts
- Proven track record of driving renewals, retention, and account growth
- Experience using CRM systems (Salesforce strongly preferred) and customer success tools
- Exceptional communication, coaching, and stakeholder management skills
- Highly organized, data-driven, and execution-focused.
Benefits
- Health insurance
- Paid time off
- Flexible work arrangements
- Professional development opportunities
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