Customer Success Operations Specialist at Grata optimizing processes for Customer Success team and supporting revenue growth through operational effectiveness.
LD
Hybrid Customer Success Manager – Central Region
Posted 13 hours ago
About the role
- Customer Success Manager ensuring long-term customer engagement for Lease a Bike's bike leasing services. Focused on onboarding, training, and support for customers and partners.
Responsibilities
- As a Customer Success Manager you are our face to the customer to ensure long-term retention and success and to make Lease a Bike the most popular employee benefit at our partner companies.
- You are responsible for building and maintaining a close, long-term partnership with customers.
- For new customers you manage the rollout of the bike leasing process and our portal to enable quick time-to-value.
- You plan and host customer and employee events online (webinars) or on-site and involve our partners from brick-and-mortar bike retailers.
- You provide advice on all matters related to employee bike leasing, employee benefits and mobility services and act as a competent point of contact for our customers.
- You support the exchange of experience, process optimizations and the development of new strategies in collaboration with the team.
- You increase leasing rates through the implementation of targeted sales strategies.
Requirements
- You have a degree in business administration and/or completed vocational training and several years of professional experience in Customer Success or Key Account Management.
- Ideally, you already have knowledge of mobility services and employee benefits.
- A high degree of self-organization, commitment, resilience and a strong sense of responsibility characterize you.
- You embrace agile values, promote open communication and have a good sense of team dynamics.
- You enjoy creating and delivering presentations, both online and in person.
- You have excellent communication skills (German/English), a strong service orientation and are a team player.
- You are used to working toward targets and documenting your results and achievements.
Benefits
- Flexible working hours and modern working-time models
- First-class office equipment, wherever you work
- An attractive salary with many extras and discounts
- A company car (electric)
- Opportunities for career growth and targeted professional development
- Professional onboarding and introductions to all teams are a matter of course for us
- Work according to the musketeer principle: One for all – all for one
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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