Customer Success Operations Specialist at Grata optimizing processes for Customer Success team and supporting revenue growth through operational effectiveness.
About the role
- Senior Consultant Salesforce CRM working on analysis and configuration of scalable Salesforce solutions. Focused on customer consultations in a hybrid work environment.
Responsibilities
- Analyze business processes in Sales, Marketing, and Service
- Translate customer requirements into scalable Salesforce solutions
- Facilitate workshops, discovery sessions, and architecture discussions
- Design system architectures, data models, and security concepts
- Configure Salesforce Sales Cloud, Service Cloud, Experience Cloud, Data Cloud, and/or marketing automation tools
- Responsible for technical implementation, solution design, and quality assurance
- Provide functional/technical leadership in projects
- Act as a sparring partner for Product Owners and technical teams
- Responsible for effort estimations, concept approvals, and technical roadmaps
- Train customer teams and administrators
- Create concepts, documentation, and best-practice guides
- Support pre-sales activities (pitches, proposal concepts, presentations)
Requirements
- Degree in (business) computer science, IT, business administration, or equivalent qualification
- Several years of experience as a Salesforce Consultant, Administrator, or Solution Architect
- Strong knowledge of Sales Cloud and Service Cloud; Experience Cloud is a plus
- Experience with integrations, complex data structures, and automations (Flows; basic understanding of Apex is an advantage)
- Confident presence in workshops and client meetings
- Enjoy customer interaction and solution-oriented consulting, and have a strong team spirit
- Ability to explain complex technical topics clearly and understandably
- Passion for new, innovative methods and technologies
- Salesforce certifications such as Administrator, Advanced Administrator, Sales Cloud Consultant, Service Cloud Consultant, App Builder
- Fluent in German; strong written and spoken English
Benefits
- Flat hierarchies, fast decision-making, and real impact
- Industry-leading, well-known clients and complex, interesting projects
- Methodology training and personal development opportunities
- Open feedback culture, regular team offsites, and participation in major Salesforce events
- Modern tech stack and flexible working hours
- Workation – work from abroad
- Wellpass corporate membership
- 30 days of vacation
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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