Digital Customer Success Manager managing over 300 accounts for Euna. Providing operationally sharp digital engagement to enhance customer success and growth with AI tools.
About the role
- Werkstudent in Customer Success at visioncheckout, engaging with clients and optimizing the user experience. Collaborating with the development team and contributing to process improvements is key.
Responsibilities
- You will be in direct contact with our customers and will resolve potential issues either independently or in collaboration with our development team.
- You will establish yourself as a trusted advisor and help customers roll out additional vision checkout instances.
- You will propose concrete measures for the successful deployment and use of the vision checkout and respond to a variety of situations using our software.
- You will create reports on system performance and communicate them to the team.
- You will identify sources of problems and raise feature requests with our development team.
- You will prepare and run workshops aimed at improving our internal processes and increasing customer satisfaction.
Requirements
- You are a currently enrolled student and speak fluent German.
- You are willing to travel occasionally within Europe to visit our customers.
- You are outgoing and a strong communicator.
- You have a structured and independent working style that allows you to handle new daily challenges.
- You remain calm and motivated even in stressful situations.
- You have a basic interest in learning more about computer vision and machine learning.
Benefits
- Casual working atmosphere in a young team.
- Flexibility in working hours and location.
- Hands-on startup culture with flat hierarchies and short decision-making processes.
- Responsibility from day one in a fast-growing company.
- Work with state-of-the-art technology and research in machine learning and computer vision.
- Exposure to renowned clients.
- Modern office in a trendy industrial complex.
- Free coffee and snacks.
- After-work sports (e.g., workouts, spikeball, etc.) and team events.
Job title
Job type
Experience level
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Degree requirement
No Education Requirement
Location requirements
Digital Customer Success Manager enhancing engagement for a high - volume portfolio at Euna Solutions. Focusing on operational efficiency, automation, and maintaining customer success for over 300 accounts.
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