Customer Success Manager focused on enhancing client relationships and onboarding in Coviance's lending technology. Collaborating cross - functionally for customer success and product training.
About the role
- Customer Success Manager responsible for enterprise customer success with NavVis, including training and strategic advice on technology adoption. Engaging with key stakeholders and enhancing NavVis's market presence in the industrial sector.
Responsibilities
- Leverage your expertise in Oil & Gas, Petrochem, or discrete manufacturing to advise customers and internal teams on industry-specific strategies, shaping account planning, engagement approaches, and long-term growth while positioning NavVis as a trusted partner within these segments.
- Serve as a trusted advisor, guiding enterprise customers through best practices and industry-specific use cases to maximize their success with NavVis solutions.
- Develop deep relationships with key stakeholders and provide high-value consultation on digital factory adoption.
- Enable customers to use our hardware and software to their full potential through on-site training, webinars, and workflow optimization sessions.
- Work closely with cross-functional teams to ensure seamless solution availability, preemptively identifying potential bottlenecks and improvement areas.
- Bring customer product feedback, ensuring insights from the field inform future development.
- Lead industry-specific marketing initiatives, such as customer stories, blogs, and webinars, to drive awareness and adoption.
- Facilitate and grow our NavVis Connect community, fostering knowledge-sharing among enterprise customers.
Requirements
- 3+ years of experience in Customer Success, Pre-Sales, Technical Account Management, or Consulting, ideally in an industrial or technology-driven environment.
- Experience serving Oil & Gas, Petrochem, or discrete manufacturing customers.
- Industry experience relevant to industrial digitalization, manufacturing, or 3D scanning technologies.
- A strong consultative approach able to act as a trusted advisor and drive strategic discussions with enterprise customers.
- Technical affinity with experience working with complex hardware and software systems, including the ability to deliver hands-on, on-site training and confidently engage with technical stakeholders.
- Excellent problem-solving and communication skills, with the ability to collaborate across technical and business teams.
- A proactive, structured, and entrepreneurial mindset, with ownership over customer success strategies.
Benefits
- 30 days of paid time off per year
- Affordable access to a vast network of fitness and wellness facilities through EGYM Wellpass subsidy
- Deutschlandticket subsidy to support sustainable travel using public transport
- Flexible working hours and a hybrid work setup, enabling you to plan your work around your life, and not your life around work!
- Full visa and relocation support for international candidates
- An attractive bike leasing model through JobRad, in line with our commitment towards sustainable mobility
- A competitive compensation package that values the skills and experience you bring
- Up to 4000 EUR employee referral bonus
- Financial support for local language classes to help you in your journey of integrating into the culture!
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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