Customer Success Operations Specialist at Grata optimizing processes for Customer Success team and supporting revenue growth through operational effectiveness.
About the role
- Teamlead in Salesforce CRM responsible for client projects and leading a Salesforce team. Focused on Salesforce solutions, coaching, and ensuring quality standards.
Responsibilities
- Technical and organizational leadership of the Salesforce team
- Targeted coaching, mentoring and regular feedback
- Analysis of business processes in Sales, Marketing and Service
- Translating customer requirements into Salesforce solutions
- Planning capacity and resource allocation
- Effort estimations, concept approvals and technical roadmaps
- Hands-on with the technology: configuration in Salesforce Sales Cloud, Service Cloud or Experience Cloud
- Responsibility for solution design and technical implementation
- Ensuring consistent quality standards
- Actively shaping the further development of the practice
- Moderating workshops and discovery sessions
- Supporting pre-sales activities for pitches and proposal concepts
Requirements
- Degree in (business) computer science, business administration or a comparable qualification
- Several years' experience as a Salesforce Consultant, Administrator or Solution Architect
- Experience in leading, coaching or mentoring colleagues
- Strong knowledge of Sales Cloud, Service Cloud and ideally Experience Cloud
- Experience with integrations, complex data structures and automations (Flows; basic understanding of Apex is an advantage)
- High degree of personal responsibility, decisiveness and a desire to actively shape a team
- Passion for new, innovative methods and technologies
- Confident presence in workshops and client meetings
- Enjoyment of solution-oriented consulting
- Ability to explain complex technical topics clearly and understandably
- Relevant Salesforce certifications (e.g., Administrator, Advanced Admin, Sales Cloud Consultant, Service Cloud Consultant, App Builder)
- Fluent German, strong English skills
Benefits
- Flat hierarchies
- Fast decision-making
- Real impact in an environment with an open feedback culture
- Industry-leading, reputable clients
- Complex and interesting challenges
- Methodology training
- Personal development
- Regular team offsites
- Attendance at major Salesforce events
- Modern tech stack
- Flexible working hours
- Possibility for a workation abroad
- Wellpass company membership
- 30 days vacation
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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