Customer Success Manager focused on enhancing client relationships and onboarding in Coviance's lending technology. Collaborating cross - functionally for customer success and product training.
About the role
- Customer Success Manager guiding enterprise clients in utilizing AI-driven solutions for workplace safety. Building trusted relationships and driving measurable outcomes in operational efficiency.
Responsibilities
- Build trusted relationships with both site-level operators and executive stakeholders.
- Translate client goals into platform strategies and action plans that lead to measurable impact (TTMI).
- Host recurring business reviews that connect platform usage to outcomes executives care about: risk reduction, efficiency gains, scalability, and ROI.
- Coach clients on using Protex AI to drive safety, operational, and cultural improvements.
- Drive rollout timelines and milestone delivery in partnership with Commercial and Implementation, supporting the 45-day Time to Live target from device delivery to cameras connected.
- Join late-stage sales conversations to showcase the client journey and set realistic expectations.
Requirements
- 5+ years in client success, account management, or program delivery in B2B SaaS.
- Proven track record owning enterprise accounts with measurable retention and expansion results.
- Experience influencing adoption and net revenue retention across a portfolio.
- EHS, manufacturing, or facility operations background is a strong plus.
Benefits
- Travel: Up to 25% to client sites and company events
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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