TikTok Content & Creator Partnerships Intern focused on building and testing TikTok content engine. Engaging with creators and leveraging AI tools for innovative content creation.
About the role
- Commercial Account Manager serving as the primary point of contact for Mid-Market-tier client accounts. Owning the full client lifecycle from onboarding through renewal in a hybrid work environment.
Responsibilities
- Serve as the primary point of contact for client accounts
- Own a portfolio of accounts with full accountability for commercial and success outcomes
- Manage the renewal cycle including pricing discussions, contract negotiations, and timely execution
- Identify and pursue expansion opportunities through upselling, new use cases, and cross-selling
- Conduct Executive Business Reviews (EBRs) to demonstrate value, assess program health, and align on priorities
- Drive platform adoption through tailored engagement plans, training, and best-practice recommendations
- Monitor client health indicators to proactively address churn risk
- Manage day-to-day client communications and collaborate cross-functionally with teams to resolve client issues
Requirements
- 3 to 5 years of experience in a combined account management and client success role, preferably in B2B SaaS, financial services, or risk management
- Demonstrated ability to manage a high-volume book of business (50+ accounts) while maintaining strong client satisfaction and retention rates
- Experience owning commercial outcomes including renewals, upsells, and pipeline generation alongside client success responsibilities
- Strong relationship-building skills with the ability to engage credibly with stakeholders ranging from operational users to senior executives
- Excellent verbal and written communication skills, including the ability to lead business reviews and deliver executive-level presentations
- Data-driven approach to account management with experience using health scores, utilization metrics, and engagement data to prioritize effort
- Proficiency with CRM platforms (Salesforce preferred) and comfort working across multiple tools including Intercom, Gong, and productivity suites
- Strong organizational and time management skills with the ability to manage competing priorities across a large portfolio
Benefits
- attractive benefits package with bonus
- flexible work environment
- self-managed PTO
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