Marketing Events Coordinator at Tevora coordinating luxury marketing events across the country. Responsible for event logistics and maintaining high standards of customer experience.
About the role
- Senior Events Manager coordinating with Sales and hotel departments for seamless event delivery. Focused on enhancing revenue and client satisfaction in the event management process.
Responsibilities
- Prepare all event documentation and coordinates closely with Sales, hotel departments, and clients
- Ensure consistent, high-level service throughout all Pre-Event, Event, and Post-Event phases
- Serve as the primary on-property contact for planners after turnover
- Identify revenue-enhancement opportunities through strategic up-selling and event upgrades
- Support and may represent the Director of Event Management or Director of Event Planning & Operations in their absence
- Build brand loyalty by living the JW Marriott Core Values
- Coordinates and communicates verbally and in writing with customers regarding event details
- Follows up with customers post-event
- Acts as liaison between field sales person and customers throughout the event process
- Oversees customer experiences from file turnover through the post-event phase
- Leads pre-event and post-event meetings for assigned groups
- Greets customers during the event phase and hands-off to the Event Operations team for execution of details
- Sets a positive example for guest relations
- Reviews comment cards and guest satisfaction results with associates
Requirements
- Minimum-High School Diploma or GED
- 5+ Years of Event Management Experience
- Proven sales acumen with the ability to strategically up-sell products and services
- Strong knowledge of menu planning, food presentation standards, and banquet/event service operations
- Ability to effectively manage guest room blocks and meeting space inventories
- Broad understanding of facility management, including sanitation, maintenance, and operational workflows
- Exceptional customer relationship management and client development skills
- Comprehensive understanding of hotel operations and their impact on event services
- Familiarity with event technology products, services, and vendor coordination
- Proficiency in contract management, including legal considerations and compliance
- Strong financial management capabilities, including interpreting P&L statements, budgeting, forecasting, and labor scheduling
- Excellent verbal, written, and listening communication skills
- Advanced problem-solving abilities with a service-oriented mindset
- Strong interpersonal skills for both customer and associate relations
- Effective presentation and public-speaking skills
- Highly organized with strong time-management and multi-tasking abilities
- Proficient in standard office software and hotel operating systems
- Strong decision-making and influencing skills
- Knowledge of relevant governmental regulations and safety standards (OSHA, EPA, ADA, CFC, NFPA)
Benefits
- Excellent guest service
- Mentorship and guidance to Event Coordinators
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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