Alcatel Implementation Engineer managing technical implementations of ALE communication solutions with a focus on project execution and customer needs. Engaging in hybrid environments and ensuring system integration and support.
About the role
- Implementation Manager at Rain ensuring seamless onboarding for enterprise clients in fintech sector. Collaborating with cross-functional teams to enhance user experience and improve onboarding processes.
Responsibilities
- Facilitate the integration of key company accounts into the platform, ensuring a smooth transition and troubleshooting any issues.
- Collaborate with internal teams to understand customer needs and tailor solutions to ensure successful onboarding.
- Analyze product performance and track metrics to identify opportunities for improvement during the onboarding process.
- Train CSMs, Implementation Specialists, and Product Analysts on onboarding and implementation best practices.
- Support the design of onboarding workflows for new business customers.
- Provide data-driven insights to enhance the user experience and ensure companies are making the most out of Rain's products.
- Work with CSMs to define business requirements for onboarding and create user stories.
- Use analytics tools to track and measure the success of onboarding processes and report key findings to stakeholders.
Requirements
- 4-8+ years of implementation experience in B2B SaaS, fintech, or payments, with a track record of successfully delivering complex integrations
- Technical proficiency: Working knowledge of SQL for data analysis, comfort reading code and API documentation, and ability to write basic scripts for testing and automation
- Project management skills: Experience juggling multiple implementations simultaneously, managing stakeholder expectations, and driving projects to completion without constant oversight
- Customer-facing excellence: Ability to communicate complex technical concepts clearly to both developers and business stakeholders, with strong written documentation skills
- Problem-solving mindset: Analytical approach to troubleshooting, pattern recognition for common issues, and creativity in developing workarounds for platform limitations
- Startup adaptability: Comfort with ambiguity, ability to context-switch rapidly, and enthusiasm for building processes from scratch in a high-growth environment
Benefits
- Top-tier coverage: We cover 95% of Medical, Dental, and Vision premiums.
- 401(k) with matching: Invest in your future, just like we’re investing in ours.
- Ownership that matters: Every team member gets equity because we believe in building together.
- Work your way: Flexible hybrid setup with a prime SoHo office for NYC-based teammates.
- Unlimited PTO: Because time to rest and reset is just as important as time to ship.
- Product-first perks: Monthly budget to test our cards and features like a real user.
- Wellness support: Monthly stipend to spend on fitness, therapy, or whatever keeps you thriving.
- Home office setup: One-time stipend to create a space that works for you.
- Team connection: Frequent company events, team dinners, and offsites to stay connected.
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