Service Designer at Vodafone leading design and delivery of end - to - end experiences for products and services through collaboration with cross - functional teams.
About the role
- Service Manager overseeing Shared Services within Quipu, the IT company for ProCredit group. Leading development and management of IT infrastructure and client services.
Responsibilities
- Lead the development and management of a comprehensive service catalog for Shared Services, IT infrastructure (PaaS), communication platforms, and end-user solutions.
- Define and maintain cost models for all services, conducting regular cost reviews and driving cost optimization.
- Evaluate existing technologies, identify opportunities for improvement, and recommend innovative, cost-effective solutions.
- Propose cutting-edge enhancements to services, ensuring our offerings remain competitive and aligned with client needs.
- Monitor and analyze product performance, implementing updates and new features to meet evolving market demands.
- Foster cross-functional collaboration with internal teams and external partners to ensure seamless service delivery.
Requirements
- Experience in a Product Owner, Client Services, or Project Management role, ideally with a focus on IT solutions.
- Proven ability to manage client relationships and coordinate cross-functional teams.
- Strong understanding of product lifecycle management and experience with research and development to identify new opportunities.
- Ability to translate client needs into actionable product strategies and features.
- Very good knowledge of English as well as confident in using modern workplace technologies.
- Excellent communication and interpersonal skills, resilience and the ability to communicate technical concepts to non-industry stakeholders.
Benefits
- Health insurance
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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