Disability Case Manager delivering client - focused disability solutions in a hybrid work environment at Canada Life. Proactively managing disability claims and developing case management plans during periods of disability.
IS
Hybrid Reporting and Insights Manager
Posted 2 hours ago
About the role
- Reporting and Insights Manager at Transport for London leading a team to provide actionable data insights. Responsible for performance reporting and driving strategic decisions based on customer experience.
Responsibilities
- Leading the Reporting & Insights team to deliver high-quality dashboards, Management Information, and performance reports that influence decisions up to Executive Committee level.
- Producing high-quality interpretation, commentary and insights of performance and customer trends
- Driving transformation of reporting tools and processes, reducing reliance on manual Excel reports and introducing innovative, automated solutions.
- Providing proactive customer-centric insights from queries, complaints, and feedback to inform TfL’s short- and long-term strategies.
- Building strong business partnering capability within your team to ensure insights actively shape operational and strategic initiatives and actively manage your key stakeholders.
- Championing data governance and ethical data use while ensuring compliance with GDPR.
- Developing and mentoring your team to foster a culture of curiosity, collaboration, and continuous learning.
Requirements
- Strong leadership skills with experience building high-performing analytical teams (E)
- Expert understanding of performance reporting frameworks, KPI design, and operational dashboards in a complex, customer-facing environment (E)
- Proficiency in business intelligence tools, particularly Power BI and advanced Excel and experience of automating manual reporting processes, particularly using the Power Apps suite (E)
- Technical proficiency in VBA, DAX and M languages and using Data Bricks (E)
- Ability to translate complex data into clear, actionable insights that drive decision-making (E)
- Excellent stakeholder engagement and communication skills, with the confidence to influence senior leaders (E)
Benefits
- Final salary pension scheme
- Free travel for you on the TfL network
- Reimbursement of 75% of the cost of a standard class Ticket for National Rail travel from home or 75% reimbursement on a 28-day flexi ticket
- 30 days annual leave plus public and bank holidays
- Private healthcare discounted scheme (optional)
- Tax-efficient cycle-to-work programme
- Retail, health, leisure and travel offers
- Discounted Eurostar travel
Job title
Job type
Experience level
Salary
Degree requirement
Tech skills
Location requirements
Manager of Business Platform Product at Canada Life overseeing strategy and improvement of contact centre platforms. Delivering customer - centric, data - informed solutions while collaborating across teams.
Assistant Manager responsible for team leadership and operational efficiency at L'Osteria. Fostering a positive work environment and supporting team development in hospitality.
Facility Manager responsible for the coordination and maintenance of technical building equipment. Ensuring safety and collaborating with maintenance teams at TSG 1899 Hoffenheim in Germany.
Assistant Manager leading team operations and ensuring hospitality at restaurant chain. Overseeing smooth workflow and team development while fostering a positive working environment.
Assistant Manager leading restaurant operations and motivating the team at L’Osteria. Joining a rapidly expanding international company focused on hospitality and personal development.
Assistant Manager responsible for operational leadership and team motivation at L’Osteria. Engaging in comprehensive training and sustaining work - life balance in a rapidly expanding company.
Assistant Manager overseeing restaurant operations and team development in a growing international company. Focused on hospitality and quality service in various European locations.
Portfolio Manager managing various real estate AIFs as central contact for asset managers in Hamburg. Ensuring effective portfolio management and preparation of presentations for client meetings.
Duty Manager overseeing online department operations at Coles. Ensuring customer satisfaction and supporting a team of Personal Shoppers in a retail environment.